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Sales Consultant
2 months ago
We are seeking a highly motivated and experienced Sales Consultant to join our team at Vistry Group PLC. As a Sales Consultant, you will be responsible for delivering exceptional customer service and driving sales growth across our portfolio of brands, including Linden Homes, Bovis Homes, and Countryside Homes.
Key Responsibilities
* Proactively seek out prospective sales and follow up all enquiries with telephone communication and marketing literature to optimise the business opportunity for sales across all sites within the designated area of the sales hub.
* Negotiate with customers to ensure the best sales outcome for the business.
* Ensure effective management of sales diary for appointments.
* Travel to all sites within the specified sales hub area as required.
* Have a detailed knowledge of all Bovis Homes and Linden Homes sites and the build progress within the specified hub to ensure each customer is given every opportunity to purchase a new home.
* Have detailed knowledge of all Bovis Homes and Linden Homes house types, plots available and upcoming within all sites within specified hub to ensure each customer is given every opportunity to purchase a new home.
* Proactively manage and follow the sales process as set out in the Sales induction training and development and Procedure Guide with every customer.
* Proactively working as a member of the sales team within the area and demonstrating effective team working skills with others who may be in the same hub area or area.
* Proactively sell all types of customer extras across all reservations to drive additional profit for the Company.
* Ensure every customer contact is recorded on the relevant IT system and in line with GDPR.
* Deal with all customers in a polite, friendly, and efficient manner.
* Ensure that customers are kept fully and regularly informed of the progress of their purchase.
* Respond to all cancellations making every effort to 'save' and if necessary, re negotiate the reservation and always identify the reason for cancellation and offer any suitable alternatives within other Bovis Homes or Linden Homes sites.
* Have detailed knowledge of all relevant purchase assistance schemes, alternative site and house type options as directed by the Company, to ensure every customer is offered a bespoke choice of sales and purchase options for them.
* Work with the Site teams across all Hub sites to understand the progress of build of current plots and prospective plots to provide customer information to the sites and, in turn, clearly communicate with the customer.
Requirements
* Experience working in a customer-facing role delivering under pressure.
* Demonstrate a high level of effective communication verbally and digitally.
* Experience in generating leads and sales through telephone-based business development.
* Proven track record of achieving sales targets
* Proven track record of exceptional sales
* Excellent IT skills with demonstrable knowledge of Microsoft Office tools
* Comfortable using multi-channel forms of communication
* Ability to handle complaints and difficult situations
* Strong negotiation and sales skills
* Proven track record of successfully completing the sales process with customers
* Excellent administration and organisational skills
* An eye for detail when maintaining high standards of presentation in all sales areas.
* An interest in property and the housing market
* Good planning and organisational skills
* The ability to work under pressure and meet sales targets.
* Willing to travel to all sales sites, including regional offices
* Full driving licence and access to a suitable vehicle.
* Patience and ability to remain calm under pressure
* A friendly, trustworthy, and professional attitude
About Us
Vistry Group PLC is the UK's leading provider of affordable mixed-tenure homes. Our core values of integrity, caring, and quality shape all we do; our partnership-led approach helps us build sustainable communities where they're needed most.
We're proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. Join us in making Vistry.
