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Upgrade Delivery Expert

2 months ago

Edinburgh, Edinburgh, United Kingdom System C Full time
About the Role

We are seeking a highly skilled Software Upgrade Coordinator to join our team at System C, a leading provider of innovative healthcare technology solutions. As a key member of our Upgrades team, you will play a pivotal role in ensuring the seamless delivery of software upgrades to our customers.

Key Responsibilities
  • Schedule and Coordinate Upgrades: Assist in planning and executing software upgrades across our customer base, ensuring alignment with product release cycles.
  • Communicate with Customers: Clearly communicate upgrade plans and schedules to customers, providing regular updates and addressing any concerns.
  • Internal Collaboration: Coordinate with internal teams to align resources for User Acceptance Testing (UAT) and training activities.
  • Remote Support: Provide remote support coordination for customers during upgrade events, including evenings and weekends when necessary.
  • Customer Liaison: Serve as the primary contact for customers throughout the upgrade process, offering regular updates and addressing any concerns.
  • Reporting and Analysis: Maintain detailed records of upgrade schedules, customer interactions, and feedback. Prepare reports on upgrade progress and suggest improvements to enhance the upgrade process.
About You

To succeed in this role, you should have experience in project coordination or a similar support role, preferably within a software or IT environment. An understanding of software development lifecycles and release management is essential. Your ability to communicate effectively, organize efficiently, and solve problems creatively will set you apart. You'll be a proactive planner who takes pride in delivering high-quality results. Flexibility, reliability, and a positive attitude are key traits that will help you thrive in our dynamic environment.

Why System C?

At System C, we're committed to making a real difference in healthcare through innovative technology. We offer a supportive and collaborative work environment where your contributions will be valued, and your professional growth will be encouraged.