Mandarin Events Support Specialist

2 weeks ago

London, Greater London, United Kingdom Phee Farrer Jones Full time

We are seeking a highly motivated and customer-oriented Mandarin Chinese Events Support Specialist to join our team at Phee Farrer Jones on a contract basis.

Key Responsibilities:

  • Provide top-notch support to delegates in China, ensuring they have a seamless experience during upcoming events.
  • Assist delegates with event registration, login issues, and accessing event materials.
  • Address any concerns or problems delegates may encounter during the event, offering efficient resolutions.
  • Collaborate with the internal events team to escalate and resolve complex issues.
  • Maintain detailed records of interactions and ensure follow-up as needed to guarantee delegate satisfaction.
  • Provide feedback and insights to improve customer support processes.

Qualifications:

  • Fluent in Mandarin Chinese and English, both written and spoken.
  • Proven experience in customer support, preferably in the events industry.
  • Strong communication and interpersonal skills, with the ability to handle inquiries professionally and efficiently.
  • Ability to work independently and manage time effectively.
  • Familiarity with CRM software and support ticketing systems is a plus.

Contract Details:

  • Duration: 2-month contract with a possibility of extension.
  • Pay: £130 per day.
  • Location: Remote, with one day per week required in our Central London office.

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