Technical Support Specialist

4 days ago

London, Greater London, United Kingdom Getronics Full time
Job Title: Technician (Techbar)

Location: London (Hybrid)

Full-time – Permanent Role

Getronics is a global ICT integrator with a rich history spanning over 135 years, operating across various locations in the UK, Europe, Asia Pacific, and Latin America. As a founding member of the Global Workspace Alliance, we provide consistent IT services to our customers. Our vision is to reimagine the digital future, one customer at a time.

We are seeking a skilled Technician (Techbar) to join our team in London.

What we offer:

  • Hybrid working – between our London office and home.
  • Great opportunities for career progression
  • 25 days holiday (with the opportunity to buy/sell extra days) plus statutory bank holidays.
  • Full training provided as part of a robust induction process, including opportunities for continual development with our NorthStar online learning platform, which offers over 80,000 courses.
  • Employee Referral Scheme – if successful, you could earn £750.
  • Flexible benefits package that aims to offer something for everyone.
  • GetVibes – our active listening program, enabling us to connect and listen to feedback from all colleagues, as a business, we then work together to devise action plans to continually improve and develop Getronics.
  • 24/7 advice and support across a wealth of topics with free access to our Employee Assistance Programme.
  • To give back to the community and in support of our global ESG programme, you'll be given 1-day paid leave to participate in local volunteering projects.
  • Company Pension Scheme, plus life assurance, and access to our free Digital GP app via Aviva.
  • Private medical cover after 12 months.
  • Global Recognition Program – 40+ awards were made last year in the UK under our RecogniseMe scheme.

What to expect:

  • Responsible for a combination of 2nd/3rd line technical support and IMAC (Installs moves and changes) activity to customers via deskside visits, walk-ups to the Tech Bar or remotely.
  • Ability to respond and resolve all assigned calls within prescribed SLA's.
  • Ability to take action and escalate any issues that cannot be resolved or are in danger of not meeting SLA's.
  • Liaise with Service Desk and client's infrastructure teams for the resolution of customer issues.
  • Ability to identify root cause issues from a desktop perspective and escalate to engineering teams accordingly, install and configure computer hardware, operating systems, and applications.
  • Responsible for providing support, including procedural documentation and relevant reports.
  • Update Call Management System, clearly specifying progress and resolution details.
  • Install and configure desktop/laptop products into network environments, along with monitoring and maintaining computer systems and networks.
  • Ability to prioritise and manage many open cases at one time, and work continuously on a task until completion.

What we expect from you:

  • Relevant experience working in an IT support role.
  • Completion of Microsoft MD-100 Modern Desktop certification, MD-101 Managing Modern Desktops, and knowledge of Azure AD & Intune.
  • Strong communication skills with clients, colleagues, and management.
  • You will take on full responsibility, with customers at your focus, and the ability to make good judgements.
  • Ability to take initiative.
  • Time managed and organised, you can meet SLA's that are prescribed and take appropriate action to ensure none of them are exceeded.
  • Ability to work as a team with colleagues, building strong relationships with customers and other professionals, such as software developers.
  • Strong analytical capability, ability to demonstrate practical troubleshooting and problem analysis techniques.
  • Excellent organisational, prioritising, and managing workload skills.
  • Experience in the following will be beneficial to your application: Microsoft Windows operating systems, Software packages: Microsoft Office and Adobe Creative Suite.

What to do next:

As a business, we offer an Employee Referral Programme. If you have someone in your life you think would be a perfect fit, send them a link to the careers webpage.

We are committed to equal opportunities for all staff and applications from individuals are encouraged, regardless of age, disability, gender, sexual orientation, race, religion, or belief, relationship status, and families.

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