Resident Liaison Officer
4 days ago
We are seeking an experienced Resident Liaison Officer to join our team in Southampton. As a key member of our project team, you will be responsible for building and maintaining positive relationships between residents, sub-contractors, client representatives, and our team.
Key Responsibilities:- Facilitate the smooth running of projects by maintaining effective communication and collaboration with all stakeholders.
- Work closely with project and site management teams to ensure high-quality customer service and resolution of issues raised.
- Maintain working relationships with client representatives to reduce duplication and ensure consistency of information and approach.
- Liaise with site teams and project managers to ensure the smooth running of projects.
- Perform basic site administration tasks, including data entry, stock takes, and updating alerts on our in-house system.
- Draft responses and communications for residents and other parties.
- Respond to resident issues, working closely with project and site management teams to ensure resolution and recommend changes in line with company policies.
Requirements:
- Experience in a similar role, preferably in a live tenanted property environment.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Basic IT skills, including data entry and system updates.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for professional development and growth.
- A dynamic and supportive work environment.
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