Resident Liaison Officer

4 days ago


Southampton, Southampton, United Kingdom Alexander Fisher Recruitment Full time
Resident Liaison Officer

We are seeking an experienced Resident Liaison Officer to join our team in Southampton. As a key member of our project team, you will be responsible for building and maintaining positive relationships between residents, sub-contractors, client representatives, and our team.

Key Responsibilities:
  • Facilitate the smooth running of projects by maintaining effective communication and collaboration with all stakeholders.
  • Work closely with project and site management teams to ensure high-quality customer service and resolution of issues raised.
  • Maintain working relationships with client representatives to reduce duplication and ensure consistency of information and approach.
  • Liaise with site teams and project managers to ensure the smooth running of projects.
  • Perform basic site administration tasks, including data entry, stock takes, and updating alerts on our in-house system.
  • Draft responses and communications for residents and other parties.
  • Respond to resident issues, working closely with project and site management teams to ensure resolution and recommend changes in line with company policies.

Requirements:

  • Experience in a similar role, preferably in a live tenanted property environment.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Basic IT skills, including data entry and system updates.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional development and growth.
  • A dynamic and supportive work environment.


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