Operational Team Leader

2 weeks ago

Sevenoaks, Kent, United Kingdom Acorn insurance & Financial Services LTD Full time
{"title": "Operational Team Leader - Personal Injury Claims", "content": "Job Summary

We are seeking an experienced Operational Team Leader to join our Personal Injury Technical Claims team. As a key member of our team, you will be responsible for leading a team of experienced Third Party Personal Injury Handlers to achieve first-class quality and technical claims handling.

Key Responsibilities
  • Lead a team of Third Party Personal Injury Handlers to achieve set objectives.
  • Accountability for team's performance against set objectives.
  • Performance management of staff, including quality auditing, absence, holidays, and time management, adhering to SLA's, monthly one-to-ones, performance reviews, training and development, disciplinary procedure, and staff welfare.
  • Maximise the imparting of technical knowledge to the team by way of mentoring and coaching.
  • Drive a culture of continuous improvement.
  • Keep abreast of relevant technical and market developments.
  • Effectively communicate through engagement and collaboration with team members and the wider business.
  • Assist with ad-hoc tasks as the business needs dictate.
Requirements
  • Proven ability to positively influence team members through a culture of openness, trust, and respect to achieve optimum performance.
  • To lead by example and endorse the company behaviours and values.
  • Clear, focused, and determined approach to problem-solving.
  • Effective communicator at all levels of the business.
  • Initiative-taking self-starter.
About Acorn Insurance

We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have over 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance.

At Acorn Insurance, we provide full training and continuous coaching in-house. You will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business.

We celebrate difference and it's essential to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves.

What We Offer
  • Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays).
  • Additional Buy & Sell Holidays.
  • Company Sick Pay Scheme.
  • Company Paid Maternity & Paternity Leave.
  • Generous Company Pension Scheme.
  • Perk Box Online & High Street vouchers and discounts.
  • Fresh fruit Deliveries twice a week.
  • \u00a3250 Refer a friend bonus.
  • Cycle to work scheme.
  • Free eye test vouchers and a contribution towards the frames.
  • Free self-development & qualifications via Magpie Learning.
  • A comprehensive Mental Health support a wide network of mental health first aiders and free counselling sessions.
  • Free Hot Drinks.
  • Regular Employment Engagement including ongoing competitions with fantastic prizes.
  • Charity fundraising events.
", "lang_code": "en-US"}

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