Technical Support Specialist

5 days ago

Nottingham, Nottingham, United Kingdom XMA Full time

Job Title: 3rd Line Technical Analyst

Job Summary: We are seeking a highly skilled Technical Support Specialist to join our L3 support team at XMA. As a 3rd Line Technical Analyst, you will be responsible for managing our customers' infrastructure, providing technical expertise, and recommendations to aid proposals for customer improvements.

Key Responsibilities:

  • Respond to, investigate, and resolve incidents and requests in a professional manner, working in accordance with customer service level agreements.
  • Identify underlying issues and investigate and resolve them in accordance with problem management policy and process.
  • Achieve targets as directed by Support Services Management, e.g. average number of tickets per working day, # of problems to resolve per month or % of configuration items correctly managed.
  • Manage people's expectations and in particular update people on progress or slippages.
  • Co-ordinate escalations of incidents to other teams.
  • Provide support outside normal working hours, if required.
  • Using call logging tool (or other agreed mechanisms) to maintain accurate records of user requests, progress, and outcome.

Requirements:

  • Substantial previous experience in a customer-facing/helpdesk-focused role.
  • MCSA and/or VCP certifications.
  • Strong knowledge of Server and Storage infrastructure.
  • Strong knowledge of CCNA, CCNP & HP Switching.
  • Strong Knowledge of VDI solutions such as Citrix and vmWare Horizon.
  • Strong knowledge of backup architecture (e.g. Veeam).
  • Strong knowledge of wireless and wired networking with preferable experience of working with HP and/or Cisco.
  • Other certifications or demonstrable use of other technologies (Apple, Citrix, Printer management) is desirable.

About XMA: XMA is an independent UK company with full geographic coverage, serving a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology.

  • Apprentice Technical Support Specialist

    7 days ago

    Nottingham, Nottingham, United Kingdom Rise Technical Recruitment Full time

    Technical Support SpecialistAbout the RoleWe are seeking a skilled Field Service Technician to join our team at Rise Technical Recruitment. As a Field Service Technician, you will be responsible for providing technical support to our clients across the UK and internationally.Key ResponsibilitiesCreate on-site Risk Assessments and Method Statements to ensure...

  • Technical Support Specialist

    2 weeks ago

    Nottingham, Nottingham, United Kingdom HB People Recruitment & HR Specialists Full time

    Job Summary:We are seeking a highly skilled Technical Support Specialist to join our team at HB People Recruitment & HR Specialists. As a Technical Support Specialist, you will play a critical role in supporting the management of our client's technology solutions portfolio by providing key technical support.Key Responsibilities:Technically contribute and...

  • Technical Support Specialist

    5 days ago

    Nottingham, Nottingham, United Kingdom HB People Recruitment & HR Specialists Full time

    Job Summary:We are seeking a highly skilled Technical Support Specialist to join our team at HB People Recruitment & HR Specialists. As a Technical Support Specialist, you will play a critical role in supporting the management of our client's technology solutions portfolio by providing key technical support.Key Responsibilities:Technically contribute and...

  • Technical Repair Specialist

    7 days ago

    Nottingham, Nottingham, United Kingdom Rise Technical Recruitment Limited Full time

    Job OverviewJob Title: Repair TechnicianAt Rise Technical Recruitment Limited, we are seeking a skilled Technical Repair Specialist to join our team. As a key member of our operations, you will be responsible for servicing and repairing a diverse range of equipment for our clients.Key ResponsibilitiesConduct thorough inspections and diagnose issues with...

  • Technical Support Specialist

    7 days ago

    Nottingham, Nottingham, United Kingdom Rise Technical Recruitment Limited Full time

    Job Overview**Job Title:** Field Service Engineer**About the Role:**We are seeking an experienced Field Service Engineer to join our team at Rise Technical Recruitment Limited. As a Field Service Engineer, you will be responsible for servicing, training, installation, maintenance, and health & safety in a client-facing position.**Key Responsibilities:**•...

  • Technical Support Specialist

    3 days ago

    Nottingham, Nottingham, United Kingdom Hamilton Woods Full time

    About Hamilton WoodsWe are a pioneering company at the forefront of automation and materials handling, specializing in providing innovative solutions for a range of industries with a strong focus on customer satisfaction and excellence.Job SummaryWe are seeking a dedicated and experienced Technical Support Specialist to join our dynamic team. As a Technical...

  • Technical Support Specialist

    3 days ago

    Nottingham, Nottingham, United Kingdom Hamilton Woods Full time

    About Hamilton WoodsWe are a pioneering company at the forefront of automation and materials handling, specializing in providing innovative solutions for a range of industries with a strong focus on customer satisfaction and excellence.Job SummaryWe are seeking a dedicated and experienced Technical Support Specialist to join our dynamic team. As a Technical...

  • Technical Support Specialist

    3 days ago

    Nottingham, Nottingham, United Kingdom Deep Sea Electronics Ltd Full time

    Job DescriptionTechnical Support SpecialistDeep Sea Electronics Ltd is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing high-quality technical support to our external customers, ensuring they receive the best possible service.Key Responsibilities:Provide technical...

  • Technical Support Specialist

    3 days ago

    Nottingham, Nottingham, United Kingdom Deep Sea Electronics Ltd Full time

    Job DescriptionTechnical Support SpecialistDeep Sea Electronics Ltd is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing high-quality technical support to our external customers, ensuring they receive the best possible service.Key Responsibilities:Provide technical...

  • Apprentice Technical Support Specialist

    3 days ago

    Nottingham, Nottingham, United Kingdom Rise Technical Recruitment Full time

    Job SummaryRise Technical Recruitment is seeking a skilled Field Service Technician to join our team. As a Field Service Technician, you will be responsible for providing technical support to our clients across the UK and internationally.Key Responsibilities:Provide technical support to clients, including on-site visits and troubleshooting of complex...

  • Apprentice Technical Support Specialist

    3 days ago

    Nottingham, Nottingham, United Kingdom Rise Technical Recruitment Full time

    Job SummaryRise Technical Recruitment is seeking a skilled Field Service Technician to join our team. As a Field Service Technician, you will be responsible for providing technical support to our clients across the UK and internationally.Key Responsibilities:Provide technical support to clients, including on-site visits and troubleshooting of complex...

  • Apprentice Technical Support Specialist

    6 days ago

    Nottingham, Nottingham, United Kingdom Rise Technical Recruitment Full time

    Job SummaryRise Technical Recruitment is seeking a skilled Field Service Technician to join our team. As a Field Service Technician, you will be responsible for providing technical support to clients across the country and internationally.Key ResponsibilitiesProvide technical support to clients, including servicing, training, installation, maintenance, and...

  • Apprentice Technical Support Specialist

    3 days ago

    Nottingham, Nottingham, United Kingdom Rise Technical Recruitment Full time

    Job SummaryRise Technical Recruitment is seeking a skilled Field Service Technician to join our team. As a Field Service Technician, you will be responsible for providing technical support to our clients across the UK and internationally.Key ResponsibilitiesProvide technical support to clients, including on-site visits and troubleshooting of...

  • Apprentice Technical Support Specialist

    3 days ago

    Nottingham, Nottingham, United Kingdom Rise Technical Recruitment Full time

    Job SummaryRise Technical Recruitment is seeking a skilled Field Service Technician to join our team. As a Field Service Technician, you will be responsible for providing technical support to our clients across the UK and internationally.Key ResponsibilitiesProvide technical support to clients, including on-site visits and troubleshooting of...

  • Technical Support Specialist

    7 days ago

    Nottingham, Nottingham, United Kingdom Deep Sea Electronics Ltd Full time

    Job Summary:We are seeking a highly skilled Technical Support Specialist to join our team at Deep Sea Electronics Ltd. As a Technical Support Specialist, you will be responsible for providing technical support and guidance to our customers and internal teams.Key Responsibilities:Provide technical support to customers via various communication channels,...

  • Technical Support Specialist

    5 days ago

    Nottingham, Nottingham, United Kingdom Deep Sea Electronics Ltd Full time

    Job Summary:We are seeking a highly skilled Technical Support Specialist to join our team at Deep Sea Electronics Ltd. As a Technical Support Specialist, you will be responsible for providing technical support and guidance to our customers and internal teams.Key Responsibilities:Provide technical support to customers via various communication channels,...

  • Apprentice Technical Support Specialist

    6 days ago

    Nottingham, Nottingham, United Kingdom Rise Technical Recruitment Limited Full time

    Job SummaryRise Technical Recruitment Limited is seeking a skilled Field Service Engineer to join our team. As a key member of our global manufacturing leader client, you will be responsible for providing technical support and services to our clients across the UK and internationally.Key ResponsibilitiesProvide technical support and services to clients,...

  • Technical Support Specialist

    4 weeks ago

    Nottingham, Nottingham, United Kingdom Nottingham Trent University Full time

    Position: Technical SpecialistType of Employment: Permanent ContractDepartment: ADBE School OfficeOverview: Nottingham Trent University is seeking a dynamic and highly skilled individual to enhance the manufacturing processes and support the undergraduate practical teaching initiatives within the School of Architecture, Design and the Built Environment.This...

  • Technical Support Specialist

    5 days ago

    Nottingham, Nottingham, United Kingdom HB People Recruitment & HR Specialists Full time

    About the RoleWe are seeking a highly skilled Technical Support Engineer to join our team at HB People Recruitment & HR Specialists. As a Technical Support Engineer, you will play a crucial role in supporting the management of our client's technology solutions portfolio by providing key technical support.Key ResponsibilitiesTechnically contribute and support...

  • Technical Support Specialist

    6 days ago

    Nottingham, Nottingham, United Kingdom HB People Recruitment & HR Specialists Full time

    About the RoleWe are seeking a highly skilled Technical Support Engineer to join our team at HB People Recruitment & HR Specialists. As a Technical Support Engineer, you will play a crucial role in supporting the management of our client's technology solutions portfolio by providing key technical support.Key ResponsibilitiesTechnically contribute and support...