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Senior Service Advisor

2 months ago

Southampton, Southampton, United Kingdom Pembrook Resourcing Full time

Pembrook Resourcing is seeking a skilled Senior Service Advisor to join their team in the aftersales department at their dealership. The ideal candidate will have previous experience in a service role and a passion for delivering exceptional customer service.

Key Responsibilities:

  • Establish strong relationships with customers and provide outstanding care to ensure their satisfaction.
  • Identify opportunities to increase sales by promoting technician labour and products.
  • Book customer vehicles for servicing, prioritizing labour utilization and efficiency.
  • Liaise with drivers to arrange alternative transport and manage work in progress.
  • Communicate effectively with customers and the Workshop Controller to meet pre-arranged time frames.

Requirements:

  • Previous experience in a service role.
  • Excellent communication and administration skills.
  • Ability to work independently and as part of a team.

About Pembrook Resourcing:

Pembrook Resourcing is a leading recruitment agency specializing in the automotive industry. We are committed to providing exceptional service to our clients and candidates.