Train Presentation Manager, South

4 days ago

London, Greater London, United Kingdom Alstom Full time
About the Role

We are seeking a highly skilled Train Presentation Manager to join our team in the South region. As a key member of our team, you will be responsible for ensuring that our trains meet the highest standards of presentation and customer experience.

Key Responsibilities
  • Interface closely with key customers to understand their needs and expectations
  • Build relationships with key suppliers to ensure seamless delivery of services
  • Help customers develop sustainability strategies to reduce their environmental impact
  • Act as the single point of contact for all customer-facing issues related to cleaning and train presentation
  • Develop and implement a programme of customer and supplier audits to ensure the highest standards are maintained
  • Liaise and interact with other Alstom departments to ensure effective communication and collaboration
  • Work collaboratively to develop a customer experience strategy that meets the needs of our customers
  • Manage the cleaning service provider on a daily basis, using performance KPIs to ensure high standards are maintained
  • Support monthly contract reviews with the cleaning service provider
  • Collaborate with Fleet Engineering to ensure maximum reliability of catering equipment and other onboard customer-facing equipment
  • Work with customers to ensure effective defect reporting and resolution
  • Build close partnerships with train operators and customers through regular performance reviews and feedback
  • Handle customer complaints related to train presentation
  • Ensure that ad-hoc out-stabled trains, blockades, and changes to train timetables are dealt with appropriately
  • Seek out best practice and innovation in the market to continuously improve our services
About You

We are looking for a highly motivated and experienced individual who is passionate about delivering exceptional customer experiences. You will have a strong background in customer experience, preferably in the railway industry, and excellent communication and interpersonal skills. You will also have experience of managing contractor relationships and KPIs, and be able to work collaboratively as part of a team.

What We Offer

We offer a highly competitive remuneration package, 25 days annual leave, plus bank holidays, with the opportunity to buy or sell holiday. We also offer contributed healthcare, life assurance, an excellent company-contributed pension scheme, and a wide range of flexible benefits that you can tailor to suit your lifestyle.

Alstom is a leading company in the mobility sector, solving the most interesting challenges for tomorrow's mobility. We value inquisitive and innovative people who are passionate about working together to reinvent mobility, making it smarter and more sustainable. Day after day, we are building an agile, inclusive, and responsible culture, where a diverse group of people are offered opportunities to learn, grow and advance in their careers, with options across functions and geographic locations.

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