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Residential Estate Manager
3 months ago
Are you passionate about providing exceptional service to residents?
Do you thrive in a dynamic environment where problem-solving and multitasking are essential?
Do you enjoy planning and executing community events?
McCarthy Stone, a leader in retirement living in the UK, is seeking a House Manager to oversee operations at our estate.
Work Schedule: 25 hours per week, Monday to Friday, year-round.
Compensation: £25,44 FTE – ACTUAL £ 17,42 plus benefits and bonuses
Employee Benefits:
Our offerings include a group personal pension plan, life insurance, an Employee Assistance Program, and flexible working arrangements in a beautiful setting. Enjoy generous annual leave starting at 25 days, increasing to a maximum of 28 days (plus bank holidays), and access to a benefits platform with discounts on gift cards, eGifts, and offers from top brands.
Role Overview:
We are looking for a customer-focused House Manager who embodies the high standards of service we are known for. The primary responsibility of our House Manager is to enhance the quality of life for our residents while supporting their independence. This multifaceted role involves high-level customer service, front-of-house duties, and facilities management. The ideal candidate will foster a strong community among residents through event planning and regular communication to share updates and address their needs.
Key Responsibilities:
- Welcome new residents and assist them in acclimating to their new homes.
- Provide a professional front-of-house experience, greeting all visitors warmly.
- Serve as the primary contact for residents, offering assistance and guidance as needed.
- Collaborate with partners and suppliers to ensure the estate operates smoothly.
- Represent McCarthy Stone to residents' families and friends.
- Address resident concerns with sensitivity, maintaining confidentiality and respect for privacy.
- Manage the estate's gardens and grounds efficiently, ensuring a safe and pleasant environment.
- Encourage social engagement and help residents fully enjoy their retirement.
- Ensure compliance with all health and safety regulations.
Desired Qualifications:
- Strong communication skills and a proactive attitude.
- Significant experience in a customer service-oriented role.
- A professional demeanor with a commitment to high-quality standards.
- Ability to thrive in a busy, varied environment where each day presents new challenges.
- Resilience and effective problem-solving skills.
- Basic health and safety awareness is advantageous.
- Proficiency in computer applications, including Microsoft Word and Outlook.
- First aid qualifications are a plus, though training will be provided upon hiring.
As part of McCarthy & Stone Management Service, a rapidly growing national company, you will receive comprehensive training and support to help you achieve your career aspirations from our internal experts. This includes courses on basic first aid, workplace safety, Dementia Friends training, and more.
Could this opportunity be the right fit for you?
