Customer Care Coordinator

4 days ago


Morpeth, Northumberland, United Kingdom Northumbria Healthcare NHS Foundation Trust Full time
Job Summary

We are seeking a highly motivated and enthusiastic Customer Care Administrator to join our dynamic team at Northumbria Primary Care Ltd. As a key member of our team, you will provide exceptional customer service and administrative support to our patients and staff.

Main Responsibilities
  • Provide administrative support to nursing and clinical staff, ensuring seamless communication and efficient workflow.
  • Manage correspondence, secretarial duties, and processing patient referrals, maintaining accurate records and ensuring timely responses.
  • Provide non-clinical advice to patients, relatives, and external agencies, demonstrating empathy and professionalism.
  • Ensure accurate coding and filing of Emergency Care documentation, maintaining confidentiality and adhering to data protection protocols.
  • Order and maintain stock levels, ensuring clinical and non-clinical supplies are readily available.
About Us

Northumbria Primary Care Ltd is a pioneering partnership with local GPs, serving over 134,000 patients across 20 GP surgery locations. As a wholly owned subsidiary of Northumbria Healthcare NHS Foundation Trust, we are committed to delivering exceptional patient care and innovative healthcare solutions.

Person Specification
  • NVQ level 2 or higher in Customer Service/Administration/Healthcare or equivalent experience.
  • Desirable: knowledge of EMIS or SystemOne, Child Protection training, NSTS Training, and ECDL.


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