Service Desk Analyst

2 weeks ago


Bridgend, Bridgend county borough, United Kingdom Sanderson Full time

Job Title: Service Desk Analyst

About the Role:

We are seeking a highly skilled Service Desk Analyst to join our team at Sanderson. As a Service Desk Analyst, you will be the first point of contact for our internal customers, providing exceptional customer service and technical support.

Key Responsibilities:

  • Respond to end-user inquiries via self-service and phone calls.
  • Provide 1st line support for IT-related issues.
  • Manage and resolve incidents and requests in a timely manner.
  • Collaborate with the internal Desktop Team to ensure effective incident and request resolution.
  • Oversee the progress of all tickets in the ServiceNow system.

Requirements:

  • Exceptional customer service skills with the ability to maintain composure under pressure.
  • Ability to ask insightful questions to diagnose and prioritize user queries.
  • Experience with video conferencing equipment and software (e.g. MS Teams).
  • Ability to prioritize and manage multiple tasks and deadlines effectively.
  • Windows 7/10 and Office 2016 experience.

Desirable Skills:

  • O365 experience.
  • SCCM experience.
  • AD experience.
  • Citrix experience.
  • Solid understanding of basic networking principles (TCP/IP, DNS, DHCP).
  • Excellent customer service, telephone, and communication skills.


  • Bridgend, Bridgend county borough, United Kingdom Sanderson Full time

    Service Desk AnalystWe are seeking a highly skilled Service Desk Analyst to join our team at Sanderson. As a Service Desk Analyst, you will be the first point of contact for our internal customers, providing exceptional customer service and technical support.Key Responsibilities:Respond to end-user inquiries via self-service and phone calls.Provide 1st line...


  • Bridgend, Bridgend county borough, United Kingdom Sanderson Full time

    Service Desk AnalystWe are seeking a highly skilled Service Desk Analyst to join our team at Sanderson. As a Service Desk Analyst, you will be the first point of contact for our internal customers, providing exceptional customer service and technical support.Key Responsibilities:Respond to end-user inquiries via self-service and phone calls.Provide 1st line...


  • Bridgend, Bridgend county borough, United Kingdom Sanderson Full time

    Service Desk AnalystWe are seeking a highly skilled Service Desk Analyst to join our team at Sanderson. As a Service Desk Analyst, you will be the first point of contact for internal customers, providing timely and effective support for IT-related issues.Key Responsibilities:Respond to end-user inquiries via self-service and phone calls.Provide 1st line...


  • Bridgend, Bridgend county borough, United Kingdom Sanderson Full time

    Service Desk AnalystWe are seeking a highly skilled Service Desk Analyst to join our team at Sanderson. As a key member of our IT department, you will be responsible for providing exceptional customer service and technical support to our internal users.Key Responsibilities:Respond to end-user inquiries via self-service and phone calls.Provide 1st line...


  • Bridgend, Bridgend county borough, United Kingdom Sanderson Full time

    Service Desk AnalystWe are seeking a highly skilled Service Desk Analyst to join our team at Sanderson. As a key member of our IT department, you will be responsible for providing exceptional customer service and technical support to our internal users.Key Responsibilities:Respond to end-user inquiries via self-service and phone calls.Provide 1st line...


  • Bridgend, Bridgend county borough, United Kingdom Sanderson Full time

    Service Desk Analyst OpportunityWe are seeking a highly skilled Service Desk Analyst to join our team at Sanderson. As a key member of our IT department, you will be responsible for providing exceptional customer service and technical support to our internal users.Key Responsibilities:Respond to end-user inquiries via self-service and phone calls.Provide 1st...


  • Bridgend, Bridgend county borough, United Kingdom Sanderson Full time

    Service Desk Analyst OpportunityWe are seeking a highly skilled Service Desk Analyst to join our team at Sanderson. As a key member of our IT department, you will be responsible for providing exceptional customer service and technical support to our internal users.Key Responsibilities:Respond to end-user inquiries via self-service and phone calls.Provide 1st...


  • Bridgend, Bridgend county borough, United Kingdom Sanderson Full time

    Service Desk AnalystWe are seeking a highly skilled Service Desk Analyst to join our team at Sanderson. As a key member of our IT department, you will be responsible for providing exceptional customer service and technical support to our end-users.Key Responsibilities:Respond to end-user inquiries via self-service and phone calls.Provide 1st line support for...


  • Bridgend, Bridgend county borough, United Kingdom Sanderson Full time

    Service Desk AnalystWe are seeking a highly skilled Service Desk Analyst to join our team at Sanderson. As a key member of our IT department, you will be responsible for providing exceptional customer service and technical support to our end-users.Key Responsibilities:Respond to end-user inquiries via self-service and phone calls.Provide 1st line support for...


  • Bridgend, Bridgend county borough, United Kingdom Supply Desk Full time

    Exciting Opportunity for Information Technology Educators to Join Our Dynamic Team Are you a dedicated Information Technology educator with a passion for motivating young learners? We are actively seeking skilled professionals to become part of our team at Supply Desk as Information Technology educators. Join a community committed to shaping the future of...


  • Bridgend, Bridgend county borough, United Kingdom Flotek Full time £23,000 - £25,000

    Job Title: Customer Support Technician Job Type: Full time, Permanent Working Hours: Monday to Sunday – 08:00 to 18:00 (5 days per week, 8 hours per day during this times) Flotek Group is recognized as a leading technology provider in the South West, delivering IT and communication solutions tailored for small and medium enterprises. Our growth trajectory...

  • IT Support Specialist

    3 weeks ago


    Bridgend, Bridgend county borough, United Kingdom Xpertise Recruitment Full time £27,000 - £33,000

    Job Summary:Xpertise Recruitment is seeking a skilled IT Support Specialist to join our client's IT Support team. As a Technical Service Desk Analyst, you will be responsible for providing first-line technical support to a large user base, collaborating with other support teams to resolve incidents and requests, and delivering exceptional customer...

  • IT Support Specialist

    3 weeks ago


    Bridgend, Bridgend county borough, United Kingdom Xpertise Recruitment Full time £27,000 - £33,000

    Job Summary:Xpertise Recruitment is seeking a skilled IT Support Specialist to join our client's IT Support team. As a Technical Service Desk Analyst, you will be responsible for providing first-line technical support to a large user base, collaborating with other support teams to resolve incidents and requests, and delivering exceptional customer...

  • Asbestos Bulk Analyst

    13 hours ago


    Bridgend, Bridgend county borough, United Kingdom SOCOTEC UK Limited Full time

    Asbestos Bulk Analyst OpportunitySOCOTEC UK Limited is a leading provider of asbestos management and consultancy services. We are seeking an experienced Asbestos Bulk Analyst to join our team in Bridgend.Key Responsibilities:Conduct bulk analysis of asbestos samplesWork in a laboratory environmentCollaborate with a team of experienced...

  • Asbestos Bulk Analyst

    14 hours ago


    Bridgend, Bridgend county borough, United Kingdom SOCOTEC UK Limited Full time

    Asbestos Bulk Analyst OpportunitySOCOTEC UK Limited is a leading provider of asbestos management and consultancy services. We are seeking an experienced Asbestos Bulk Analyst to join our team in Bridgend.Key Responsibilities:Conduct bulk analysis of asbestos samplesWork in a laboratory environmentCollaborate with a team of experienced...


  • Bridgend, Bridgend county borough, United Kingdom Onyx-Conseil Full time

    About Onyx-Conseil:Onyx-Conseil is a fast-growing Tech Company providing IT and Comms technology to small & medium businesses across the UK. With 8 regional offices, we support our customers both remotely and onsite through our service desk. As a cloud-focused IT business, we are always striving to be innovative. Our ambitious growth is driven by our crucial...


  • Bridgend, Bridgend county borough, United Kingdom Onyx-Conseil Full time

    About Onyx-Conseil:Onyx-Conseil is a fast-growing Tech Company providing IT and Comms technology to small & medium businesses across the UK. With 8 regional offices, we support our customers both remotely and onsite through our service desk. As a cloud-focused IT business, we are always striving to be innovative. Our ambitious growth is driven by our crucial...


  • Bridgend, Bridgend county borough, United Kingdom Exponential-e Full time

    Job Title: Client Service CoordinatorExponential-e is seeking a highly motivated and customer-focused Client Service Coordinator to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Manage and resolve customer issues in a timely and...


  • Bridgend, Bridgend county borough, United Kingdom Exponential-e Full time

    Job Title: Client Service CoordinatorExponential-e is seeking a highly motivated and customer-focused Client Service Coordinator to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Manage and resolve customer issues in a timely and...


  • Bridgend, Bridgend county borough, United Kingdom Exponential-e Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Client Service Coordinator. As a key member of our support team, you will be responsible for providing exceptional service to our clients, resolving technical issues, and ensuring seamless communication throughout the support process.Key...