AI/ML Engineer

2 months ago

London, Greater London, United Kingdom Capgemini Full time

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society.

Our Mission

We deliver end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by our market leading capabilities in AI, cloud and data, combined with our deep industry expertise and partner ecosystem.

Job Summary

We are seeking an experienced AI/ML Engineer to join our team as a GenAI Lead. The successful candidate will be responsible for designing, developing, and implementing advanced AI/ML models and solutions within the contact center environment, specifically focusing on generative AI (GenAI) initiatives.

Key Responsibilities

  • Model Development: Develop and refine AI/ML models, including natural language processing (NLP), machine learning, and deep learning techniques, to address specific contact center challenges.
  • Solution Implementation: Integrate AI/ML models into contact center systems and platforms, ensuring seamless integration and optimal performance.
  • GenAI Initiatives: Lead or contribute to GenAI projects within the contact center, exploring innovative use cases and driving business value.

Requirements

  • Strong foundation in AI/ML, with expertise in NLP, machine learning, and deep learning techniques.
  • Experience in developing and deploying AI/ML models in a production environment.
  • Proficiency in programming languages such as Python, R, or Java.
  • Knowledge of contact center operations and customer experience principles.
  • Experience with cloud platforms (e.g., AWS, GCP, Azure) and AI/ML tools (e.g., TensorFlow, PyTorch, Scikit-learn).
  • Excellent problem-solving and analytical skills.
  • Strong communication and collaboration abilities.

Desired Skills and Experience

  • Experience with GenAI technologies and applications.
  • Knowledge of contact center automation tools and platforms.
  • Experience working in the financial services industry.

What We Offer

We offer a dynamic and collaborative work environment, with opportunities for professional growth and development. Our team members are empowered to shape their careers and make a meaningful impact on our clients' businesses.

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