Operations Manager

3 weeks ago


Ashbourne, United Kingdom YHA Careers Full time
Position Overview: Duty Manager

As a pivotal member of our management team, the Duty Manager will oversee daily operations, ensuring an exceptional experience for all guests. This role is integral to maintaining our high standards of service and operational efficiency.

Key Responsibilities:
  • Lead and mentor team members across various hostel departments, promoting a collaborative atmosphere.
  • Utilize management systems for seamless guest check-ins and check-outs, enhancing operational workflows.
  • Maintain cleanliness and organization throughout the hostel, ensuring a welcoming environment for guests.
  • Assist in food service, providing a warm and hospitable dining experience while engaging with guests.
  • Act as the primary point of contact in the absence of senior management, ensuring smooth operations.
Desired Skills and Experience:

The ideal candidate will demonstrate flexibility in managing diverse tasks and shifts. While experience in customer service is advantageous, it is not a strict requirement. Background in hospitality, particularly in delivering quality service, is highly valued.

Preferred qualifications include Food Safety Level 2 and APLH Level 2, though these are not mandatory. Essential attributes include the ability to manage workload pressures and effective team leadership.

We appreciate diverse experiences and offer comprehensive training and development opportunities. Strong communication skills and basic IT proficiency are beneficial, with excellent time management being crucial in our dynamic environment.

About YHA:

YHA is committed to fostering an inclusive culture where all team members are valued for their unique contributions. We actively seek to build diverse teams and welcome applicants from all backgrounds.

To learn more about our organization and the opportunities we provide, please visit our careers page.


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