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Trade Counter and Customer Support Executive
2 months ago
Job Title: Trade Counter and Customer Services Executive
Job Summary:
The Trade Counter and Customer Services Executive role is a key position within our client's business, responsible for providing exceptional customer service and support to customers on the trade counter. This role requires a high level of administrative tasks and competing pressures on time, so excellent organisation and self-management skills are required.
Key Responsibilities:
- Serving Customers: Serve customers on the trade counter with confidence, respect, and a highly professional attitude.
- Customer Service: Answer customer telephone calls, ensuring excellent levels of service and resolving customer queries in a timely and efficient manner.
- Payment Processing: Manage customer payments and ensure all internal systems are accurately updated and maintained.
- Product Knowledge: Offer support and guidance to customers, having sufficient product knowledge to discuss product options with the customer. Proactively enhance your own product knowledge and keep abreast of new products being introduced into the business, including technical specifications.
- Customer Complaints: Be accountable for customer complaints and deal with them in a professional and timely manner. Raise common issues of concern with management for review as required.
- Sales Development: Develop sales to help reach company growth targets.
- Ad-hoc Tasks: Perform ad-hoc tasks as required to support the business.
- Coverage: Occasionally cover in other branches for holiday/sickness cover.
- Sales Order Processing: Process sales orders on the company's in-house system.
- Purchase Orders: Place purchase orders with suppliers for non-stock special order items.
- Email Enquiries: Deal and respond to email enquiries.
- Price Quotations: Source and quote prices for customers.
- Order Updates: Call customers with updates on orders.
- Supplier Liaison: Liaise with suppliers and the warehousing operations on deliveries, etc.
- Branch Manager Support: Work with Branch Managers on queries and leads.
- Stock Levels: Check stock levels on both the company's own and suppliers' products.
- Accounts Enquiries: Liaise with the accounts department on invoice and payment enquiries/issues.
Company Expectations:
After training, you will be expected to have a clear understanding of the company's policies and vision and how you can contribute to these, including efficient service that aims to impress the customer, above-average levels of branch cleanliness, and professionalism.
Company Mission Statement: Putting the customer at the heart of what we do. This is achieved by our constant desire to develop and improve the business, ultimately making sure we are always at the leading edge of the industry.
Requirements:
- Valid Driving Licence: A valid driving licence is required, as you may be asked to help support other branches.
About Us:
Our client is a rapidly growing and successful flooring supplier, seeking new staff as part of a planned expansion programme. They have exceptional staff progression policies and prefer to develop their talented people in-house. This is the perfect opportunity for someone seeking a customer-focused role with a growing and successful company, working in the supply of flooring and ancillary equipment to the trade and directly to customers.
Why Work for Us:
We are a dynamic and forward-thinking company, committed to providing exceptional customer service and support. We offer a range of benefits, including opportunities for career progression, training, and development. If you are a motivated and positive team player, who is passionate about delivering exceptional customer service, we would love to hear from you.
