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Front of House Team Lead

2 months ago

Cambridge, United Kingdom Wells & Co. Careers Full time

Welcome to Wells & Co. Careers, where we're passionate about delivering exceptional customer experiences and mouth-watering food offerings. As a Front of House Supervisor, you'll play a key role in leading our team to achieve this goal.

Key Responsibilities:

  • Customer Journey Management: Take ownership of ensuring every customer has a second-to-none experience, from the moment they walk in to the moment they leave.
  • Order Management: Accurately take orders and work closely with our kitchen team to deliver a seamless experience.
  • Payment and Receipt Management: Ensure all payments and receipts are accurate and processed efficiently.
  • Menu and Drinks Recommendations: Confidently recommend our menu and drinks offerings to customers, showcasing your knowledge and passion for our products.
  • Service and Standards Observation: Continuously observe and report on service and standards, identifying areas for improvement and implementing changes to enhance the customer experience.
  • Leadership and Teamwork: Demonstrate leadership skills, supporting and guiding your team to achieve our goals and deliver exceptional results.

Requirements:

  • Leadership Experience: Previous leadership experience in a hospitality or customer-facing environment, with a proven track record of success.
  • Passion for Food and Beer: A genuine enthusiasm and passion for food and beer, with a deep understanding of our menu and drinks offerings.
  • Customer Service and Teamwork: Excellent customer service skills, with the ability to work effectively in a fast-paced and pressurized environment.
  • Results-Driven and Ambitious: A results-driven and ambitious individual, keen to develop your career and the careers of your team members.