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Product Manager
2 months ago
Job Summary:
We are seeking a highly skilled Product Manager to join our team at Quartzelec Limited. The successful candidate will be responsible for overseeing the entire product range throughout its lifecycle, driving new product development initiatives, and leading after-sales support efforts.
Key Responsibilities:
- Oversee the management of the product portfolio, including the product lifecycle process and product launch activities in collaboration with cross-functional teams.
- Lead the strategic planning and development of the product roadmap.
- Direct the future product development process, encompassing initial business case analysis through to market launch activities.
- Collaborate closely with Research & Development and Production teams to develop high-quality products, including software solutions, enhance existing products, and achieve cost reductions through advancements in technology, production processes, and materials.
- Conduct comprehensive market and competitive analysis by monitoring current trends, competitor activities, and customer feedback, to identify new opportunities and requirements that will inform pricing and product decisions for Quartzelec Limited.
- Manage after-sales services and provide technical support for internal and external customer inquiries, which includes:
- Documenting and maintaining a record of customer issues.
- Leading the resolution of technical issues up to a high level of technical competence.
- Coordinating resources and responses for complex issues.
- Addressing administrative challenges.
- Oversee manufacturing performance to ensure timely product delivery that adheres to established quality standards.
- Manage all product technical documentation, including assembly instructions, drawings, revisions, manuals, certificates, and data sheets, ensuring that all data is accurate, up-to-date, and easily accessible from the Quartzelec Limited server.
- Ensure compliance with product certification requirements, confirming that products meet international standards and local regulations.
- Provide training on products to distributors, customers, and other Quartzelec Limited business units.
- Prepare customer reports, such as Partial Discharge analysis reports, and conduct system commissioning as required, contingent upon technical ability and training provided.
- Participate in customer site visits and marketing events to support Sales and Business Development with technical presentations as necessary.
- Attend customer locations for system commissioning when required.
- Stay actively engaged with industry standards and regulations relevant to the products and applications involved.
Requirements:
- A bachelor's or master's degree in electrical or mechanical engineering is highly desirable.
- Proven experience in product development related to condition monitoring, including design, servicing, or commercial applications of condition monitoring technologies, with a preference for expertise in partial discharge monitoring.
- A minimum of three years of accomplished industry experience in Product Management or a closely related role, such as research or industrial manufacturing, is required.
- A comprehensive understanding of Systems Engineering components, including Hardware, Software, Electronics, and distributed systems is essential.
- Fluency in English, both written and verbal, is a crucial requirement.
- Established proficiency in Project Management, Product Lifecycle Management, and industrial software development.
- Strong knowledge of high voltage systems and their applications.
- Familiarity with the assembly and mechanical construction of equipment is expected.
- Proficient in software applications, specifically MS Office and MS Project, along with a general understanding of software programming.
- Training and experience in quality control, quality assurance, and quality management practices.
- Demonstrated leadership capabilities in a cross-functional or matrix organisational structure, with a global perspective.
- A proactive and adaptable approach to tasks is necessary.
- Strong customer focus with effective problem-solving abilities and rational thinking.
- Excellent communication, presentation, and influencing skills are required.
