About the Role

We are seeking a highly skilled and compassionate Funeral & Memorial Consultant to join our Funeralcare team at Southern Co-op. As a Funeral & Memorial Consultant, you will play a vital role in providing exceptional end-of-life care and support to our clients and their families.

Key Responsibilities

• Provide cover and mobile support to funeral homes across our trading area, delivering the best end-of-life care, support, and client experience through the arrangement and delivery of funerals, memorialisation, and aftercare services.
• Act as the point of contact for clients, supporting them throughout the process of making funeral and memorial choices, and recognising the importance of understanding their individual wishes when organising a personal and unique tribute to their loved one.
• Welcoming and putting clients at ease, guiding them through the process of arranging the funeral of their loved one, building rapport and relationships that exceed client expectations and are sensitive to their individual needs.
• Maintain compliance with company policies, statutory legislation, internal KPIs, Funeral Director Code, and FCA regulation, ensuring accuracy and high attention to detail in every aspect.
• Ensure correct care of the deceased, conducting daily checks, and facilitating Reflection Room visits for families.
• Be proactive in community engagement initiatives, promoting the End-of-Life Services/Southern Co-op brand to become the community's choice.

Requirements

• IT literate and a competent user of MS Office
• Great communication skills
• Organised with strong attention to detail
• Can display resilience and be comfortable working alone in branch
• High level of understanding, empathy, and compassion

Benefits

• 31 days of annual leave (incl bank holidays) increasing over time to a maximum of 36 days after 10 years' service.
• 20% discount in stores
• Healthcare cash plan
• Share incentive plan
• NEST pension
• Cycle-to-work scheme
• Opportunities to develop your skills through apprenticeships and our own in-house training & development programmes