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CashPro & Technical Senior Service Advisor

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Beckenham, Greater London, United Kingdom Bank of America Full time
Job Title: CashPro & Technical Senior Service Advisor Job Overview: We are seeking a skilled CashPro & Technical Senior Service Advisor to join our Global Technology & Operations division in Bromley. As a CashPro & Technical Service Advisor, you will provide daily support to corporate clients, ensuring accurate resolution and guidance on product-related issues and questions. Key Responsibilities: * Provide ongoing daily support to corporate clients, resolving product-related issues and questions * Ensure the success of client support issues assigned to the CashPro & Technical Service Advisor * Interact with sales, product, implementation, client services, and operations departments to provide exceptional client service * Broaden skills and cross-train to support the Bank's online platform and provide client support on electronic cash management products * Manage multiple tasks simultaneously with varying time constraints Requirements: * Significant experience in application support and knowledge of internet technologies * Excellent oral and written communication skills * Ability to troubleshoot browser-related issues * Problem-solving nature and analytical mind to perform end-to-end investigations Preferred Skills: * Knowledge/experience of CSV and/or XML file formatting * Knowledge/experience with payment formatting support * Fluency in English with other language skills a bonus Benefits of Working at Bank of America: * Private healthcare for you and your family, plus an annual health screen * Competitive pension plan, life assurance, and group income protection cover * 20 days of back-up childcare and 20 days of back-up adult care per annum * Flexibility to change core benefits and select from a variety of flexible benefits * Access to an emotional wellbeing helpline, mental health first aiders, and virtual GP services * Opportunity to donate to charities of your choice through payroll and have contributions matched * Access to arts and culture corporate membership programme and discounted entry to cultural institutions * Opportunity to volunteer in your local area and develop new skills Code of Conduct: We are committed to maintaining the highest standards of conduct and ensuring that all employees understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mindset are crucial to our long-term success. Equal Opportunities Employer: We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnic or national origins, age, sexual orientation, socio-economic background, responsibilities for dependants, physical or mental disability. Accessibility: We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.