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Restaurant Team Lead

2 months ago

Birmingham, Birmingham, United Kingdom Subway Full time

The Shift Leader plays a crucial role in ensuring the smooth operation of our restaurants. Key responsibilities include:

  • Food Safety and Quality Control: Maintaining high standards of food safety, product preparation, and cleanliness to ensure a great customer experience.
  • Team Supervision: Coordinating and supervising staff to maintain cleanliness standards, as outlined in our Operations Manual and store procedures.
  • Customer Service: Providing exceptional customer service, responding to customer complaints in a professional manner, and ensuring a positive dining experience.
  • Inventory Management: Performing weekly inventory and reporting figures to management, adhering to company banking policy and procedures.
  • Special Events and Marketing: Assisting in the planning of special events and marketing activities to drive sales and customer engagement.
  • Store Operations: Maintaining a professional appearance and presentation standards, coaching newer staff members, and conducting fire training with team members.
  • Availability: Being available to work late night shifts from 6pm till 6am, as required by the store.

As a member of our team, you will have the opportunity to work in a fast-paced environment, develop your skills and knowledge, and contribute to the success of our brand. If you are a motivated and driven individual who is passionate about delivering exceptional customer service and maintaining high standards of quality and safety, we encourage you to apply for this role.