CRM Business Systems Consultant
2 weeks ago
Job Description
Cloud Decisions - CRM Business Systems Analyst/Consultant
About the Role
We are seeking a highly skilled CRM Business Systems Analyst/Consultant to join our team at Cloud Decisions. As a key member of our team, you will be responsible for collaborating with various stakeholders to elicit and document business requirements, owning the sales/CRM system requirements, and creating clear and detailed business and functional requirement documents.
Key Responsibilities
- Collaborate with business stakeholders to gather and document requirements
- Own the sales/CRM system requirements and ensure they align with business objectives
- Create clear and detailed business and functional requirement documents
- Analyse and prioritize requirements to ensure they meet business needs
- Act as a liaison between business stakeholders and technical teams
- Ensure the as-is to be-is delivered by the partner, RQ's are met by their functional/technical process and challenged
- Ensure UAT/system testing meets all the RQ's + needs of the programme RQ's
Requirements
- Proven experience as a CRM Business Systems Analyst at enterprise level
- Been involved in the implementation of a number of complex enterprise CRM transformations
- Lead to Opportunity including opportunity management, account and contact management, pipeline management, renewals management, sales forecasting, bid/tender management
- Multinational implementations in multiple countries, currencies, time zones, languages
What We Offer
- Hybrid working – 3 days in the office and 2 days working from home
- Working flexible hours - flexing the times you start and finish during the day
- Flexibility around school pick up and drop offs
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