Service Delivery Manager

3 weeks ago


Hampton Magna, United Kingdom Telent Technology Services Limited Full time

{"h1": "Service Integration Specialist", "p": "At Telent Technology Services Limited, you will have the opportunity to be a part of something bigger. To keep things moving, to connect people. It's important work we do. Learning together, inspiring colleagues, and making the entire organisation better. We are growing and we rely on our committed Team to deliver.", "h3": "Key Responsibilities:", "ol": [{"li": "Creation, ownership and governance of all ITSM Service Operations processes across Telent ITCS"}, {"li": "Performance management and reporting of ITCS key SLA's/KPIs to the Business"}, {"li": "Deliver monthly IT Service Management forums"}, {"li": "Lead and manage Telent IT Major Incidents and RCA processes confidently"}, {"li": "Lead and manage all ITSM processes including but not exclusive to; Incident Management, Change Control, Problem Management, Knowledge Management and Service Onboarding processes and best practice"}, {"li": "Define business communication plans for major incidents"}, {"li": "Major Incident Management lead on all critical incidents including OOH shift cover"}, {"li": "Provide subject matter expertise and leadership to the IT teams on ITSM best practice, fostering a collaborative and high-performance culture"}], "h3": "Requirements:", "ol": [{"li": "Extensive experience of working in a Service Integration environment as service management lead, working in IT operations and designing/implementing ITSM processes/framework"}, {"li": "Demonstrable practical application of ITIL aligned with ITSM tools"}, {"li": "Excellent communication, collaboration and customer service experience"}, {"li": "Ability to challenge \"status quo\" and confidence in resolving major incidents"}, {"li": "Industry qualifications - ITIL"}], "h3": "What We Offer:", "p": "A career at Telent Technology Services Limited can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work.", "h3": "Additional Benefits:", "ol": [{"li": "34 days holiday, including public holidays, plus the option to buy or sell five days each year"}, {"li": "Company pension scheme"}, {"li": "A range of family friendly policies"}, {"li": "Occupational health support and wellbeing Portal"}, {"li": "Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme"}]}



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