Product Management Leader

16 hours ago

Edinburgh, Edinburgh, United Kingdom Trustpilot Full time

About the Role:

We are seeking an experienced VP Product Management, Consumer & Trust, to have an integral part in shaping the future of our consumer product suite and Trust & Transparency initiatives.

Key Responsibilities:

  • Spearhead the development and implementation of new features and capabilities to enhance the consumer experience on Trustpilot.
  • Implement gamification strategies and other engagement tactics to increase the volume and quality of reviews, reduce the time between reviews, and enhance the overall user experience.
  • Collaborate with commercial teams to identify and target high-value service verticals, driving acquisition and engagement in strategic markets, especially in the US.
  • Oversee and mentor a team of Product Managers, building a culture of innovation, collaboration, and accountability.
  • Utilize metrics and user feedback to guide product development decisions, measure success against strategic priorities, and continuously refine our product offerings.
  • Work closely with other department heads, including Marketing, Sales, and Content Integrity, to ensure product strategies align with company goals and market needs.

Requirements:

  • Proven experience in product management experience, with several years in a senior leadership role overseeing consumer-facing digital products.
  • Deep understanding of consumer behaviour online, especially in the context of e-commerce and review platforms.
  • Experience with AI, machine learning, and data analytics is highly desirable.
  • Advanced interpersonal and communication skills, coupled with high emotional intelligence, enabling effective collaboration and leadership across teams within the organization.
  • Proficiency in using data to inform product decisions, measure performance, and identify opportunities for improvement.

What We Offer:

  • Competitive compensation package + bonus
  • 25 days holiday per year, increasing to 28 days after 2 years of continuous employment
  • Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
  • Rich learning and development opportunities supported through the Trustpilot Academy, LinkedIn Learning and Blinkist
  • Pension and life insurance Health cash plan, online GP, 24/7 Employee Assistance Plan
  • Paid parental leave
  • Season ticket loan and a cycle to work scheme
  • Central office location complete with all the snacks and refreshments you can ask for
  • Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities and team socials
  • Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts and more.

About Us:

Today, we have more than 300 million reviews and 67 million monthly active users across the globe, with 127 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 900 employees and we're headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.

Our Purpose:

We help people and businesses help each other.

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