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Senior IT Infrastructure Manager

2 months ago


Birmingham, Birmingham, United Kingdom Adria Solutions Ltd. Full time
Job Summary

We are seeking an experienced Senior IT Infrastructure Manager to join our IT team at Adria Solutions Ltd. as a key member of our internal operations and collaboration systems. This role is crucial for maintaining and improving our IT infrastructure, which supports our domestic and international offices and remote workers.

This is an excellent opportunity for a seasoned IT professional to make a meaningful contribution to our company's IT department.

Key Responsibilities
  • Manage internal IT, networking, and cloud-hosted services to ensure seamless operations and high availability.
  • Create and maintain systems architecture documentation to ensure alignment with business objectives.
  • Ensure the security of data, networks, and backup systems to protect our company's assets.
  • Lead hardware and software upgrades to ensure our IT infrastructure remains up-to-date and efficient.
  • Troubleshoot and resolve system issues strategically to minimize downtime and maximize productivity.
  • Assess new technologies and conduct cost/benefit analyses to inform IT investment decisions.
  • Oversee IT budgeting and manage the IT Helpdesk System to ensure effective issue resolution and customer satisfaction.
Requirements
  • Extensive experience in senior IT roles, including network administration and troubleshooting.
  • Expertise in managing Cisco network environments and experience with Google Workspace, Okta, Atlassian products, Zoom, and other cloud IT systems.
  • Familiarity with the Apple ecosystem, managing macOS and iOS devices with Jamf.
  • Experience with cloud-based IT service management, particularly AWS infrastructure.
  • Strong understanding of VPN, DNS, DHCP, LANs/VLANs, and firewall management (preferably Palo Alto).
  • Skilled in IT ticketing systems management and record-keeping.
Desirable Qualifications
  • Apple certifications (e.g., ACSP), Jamf training, or equivalent.
  • Okta Essentials training and certification.
  • CCNP and/or CCNA certification or similar.
  • Linux qualifications/certifications.
  • Knowledge of ISO 27001 and other security standards.
  • ITIL V3 Foundation certification.
  • Experience managing Zoom services.
Benefits
  • 25 days holiday, plus Bank Holidays.
  • Hybrid working (office and remote).
  • Tech set-up (MacBook).
  • Flexible working arrangements.
  • Supported Pension Scheme.
  • Life assurance at four times the salary.
  • Private Medical Insurance.