Head of Collections Management

4 weeks ago


London, Greater London, United Kingdom SAPI Full time
{"title": "Collections Lead", "description": "Job Summary

We are seeking a skilled and customer-focused Collections Lead to oversee our collections process and ensure timely and effective collection of outstanding payments from our customers.

Key Responsibilities
  • Manage and lead on our collections efforts to optimize cash flow and minimize delinquencies.
  • Develop and implement strategies to improve the collections process, including data analysis and trend identification.
  • Proactively contact customers to resolve issues and disputes, and negotiate payment plans with delinquent customers.
  • Collaborate with internal teams to identify and address root causes of payment delays or disputes.
  • Prepare and present collection reports to management, highlighting trends and recommendations.
Requirements
  • Proven experience in collections or a similar role, preferably in the financial services industry.
  • Customer-focused mindset with excellent communication and negotiation skills.
  • Strong leadership abilities and the ability to build and manage a high-performing collections team.
  • Ability to analyze data and identify trends to drive improvements in the collections process.
  • Knowledge of relevant laws and regulations related to collections.
  • Excellent problem-solving and decision-making skills.
  • Proficient in using collection management systems and software.
What We Offer
  • Fully flexible working hours with a core focus on collaboration and productivity.
  • Hybrid working model with one day per week in our London office and the rest of the time working from home.
  • Generous parental leave and flexible time off to support work-life balance.
  • Access to LinkedIn Learning and Calm to support professional development and well-being.
  • 30 days holiday allowance in addition to bank holidays.
", "lang_code": "en"}

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