IT Hardware Specialist

3 weeks ago


Crawley, West Sussex, United Kingdom CDW UK Full time
Job Summary

CDW UK is a leading provider of information technology solutions to businesses across the globe. As a Field Services Technician, you will play a critical role in diagnosing and repairing technical issues on a variety of IT equipment, including PCs, laptops, tablets, printers, peripherals, and point of sales systems.

Key Responsibilities:

  • Travel to various customer locations to provide IT support services, meeting contractual requirements
  • Provide technical support for a range of IT equipment, including PCs, laptops, tablets, printers, peripherals, and point of sales systems
  • Perform on-site installations and troubleshooting on a wide range of products in a software or hardware environment
  • Obtain and maintain vendor certifications as required by CDW to perform the role
  • Follow documented procedures, both CDW and client-supplied, and provide constructive feedback for continuous improvement
  • Adhere to safety and electric static discharge (ESD) precautions
  • Complete all relevant documentation and provide quality updates as required for each site visit in a timely manner
  • Participate in the on-call rota, including mornings, evenings, and weekends (on-call allowances apply)
  • Provide technical support services to the wider teams within the Integrated Technology Solutions department
  • Demonstrate flexibility to work overtime to meet the contractual needs of the client, when necessary (overtime rates apply)

Requirements:

  • Experience with installing, troubleshooting, and fixing a variety of hardware devices, including end-user computing, PCs, laptops, tablets, printers, and peripherals
  • Ability to install and configure software as per customer requirements
  • Hold relevant and current vendor certifications, such as Dell, Lenovo, IBM, and HP
  • Good all-round understanding of hardware maintenance/break-fix
  • Hold a full UK driving license
  • Essential to obtain/hold UK security clearances, such as SC and NPPV3, as required to attend CDW's external and varied customer base

Essential Attributes:

  • Quality-focused with excellent attention to detail
  • Capable of working independently and remotely on a wide range of products
  • Methodical and quality-minded with a right-first-time approach to all work, but able to recognize when to request support
  • Passionate, professional, with a 'can-do' attitude who works on own initiative or as a team towards agreed common goals
  • Results-oriented with a track record of success for achieving and exceeding goals
  • Physical strength and dexterity to carry IT equipment and work in awkward or tight spaces

About CDW UK:

At CDW UK, you'll work with people who inspire you. People with positive, success-driven attitudes whom you will learn and forge strong relationships with. Bring your best true self — and your best ideas — to CDW UK. Because diverse perspectives bring forth better problem-solving — and better solutions for our customers in a rapidly evolving technology landscape.

CDW UK is an equal opportunity employer committed to maintaining a policy of non-discrimination towards all coworkers and applicants for employment in all aspects of employment. CDW UK does not discriminate against any applicant because of age, disability, gender reassignment, marriage and civil partnership status, pregnancy and maternity, race, religion/belief, sex, sexual orientation, veteran status, or any other basis that is prohibited by local employment law, including those protected by the UK Equality Act 2010.

We encourage candidates from all walks of life to apply and join us in our mission of cultivating a culture of belonging, diversity, and inclusion for better collaboration, innovation, and business results.

Together, we strive to create a workplace where everyone feels like they belong and is empowered to bring their full energy, capabilities, and authenticity for coworker and business benefits. Will you be a part of it?

What We Offer:

  • Life Assurance
  • Competitive Contributory Pension
  • Private Medical Insurance
  • Enhanced Maternity Pay
  • 25 days holiday + bank holidays
  • Option to buy additional holiday
  • Dental Insurance
  • Season Ticket Loan + additional perks


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