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Pathology Support Specialist

2 months ago


Haywards Heath, West Sussex, United Kingdom University Hospitals Sussex NHS Foundation Trust (279) Full time
About the Role

We are seeking a highly motivated and versatile individual to join our Pathology Reception team at University Hospitals Sussex NHS Foundation Trust (279). As a key member of our team, you will be responsible for providing exceptional customer service, handling clinical samples, and performing data entry tasks.

Main Responsibilities:
  • Receive, sort, and process clinical samples, identifying and resolving problems such as leaking samples, labeling errors, and missing information.
  • Perform accurate data input on computers for prolonged periods of time, maintaining attention to detail and accuracy at all times.
  • Follow standard operating procedures (SOP) at all times, understanding analytical work that is going to be undertaken.
  • Understand the urgency of requests, prioritizing work according to SOPs, and ensuring system for phoning results is adhered to.
  • Answer calls on the Pathology enquiry line, giving results, information, and advice within their competency.
  • Take significant numbers of requests for supplementary tests, find the appropriate sample, and order the test(s), contacting the requestor about any issues this may cause.
Key Skills and Qualifications:
  • Excellent keyboard skills and typing speed.
  • Good communication skills, via telephone, face-to-face, and electronically.
  • Medical terminology knowledge (desirable).
  • Team player and individual worker, able to prioritize workload.
  • Why do they want to work for us?
  • Evidence of having undertaken own development to improve understanding of equalities issues.
  • Evidence of having championed diversity in previous roles (as appropriate to role).
About Us:

At University Hospitals Sussex NHS Foundation Trust (279), diversity is our strength, and we want you to feel included. We are a Disability Confident Employer (Level 2) and a Veteran Aware Trust. We treat our patients and staff with compassion and empathy, and we value learning, teaching, and training to be the best we can be.

What We Offer:
  • A supportive and friendly team environment.
  • Opportunities for professional development and growth.
  • A comprehensive induction program and training.
  • A competitive salary and benefits package.