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    2 months ago

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    1 month ago

    Manchester, United Kingdom Hill Dickinson Full time

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Debt Recovery Specialist

2 months ago

Greater Manchester, United Kingdom The Recruitment Co. Full time
Debt Recovery Advisor Role

We are seeking a skilled Debt Recovery Advisor to join our team in Denton, Manchester. As a Debt Recovery Advisor, you will be responsible for resolving low-value outstanding parking charges from individuals.

Key Responsibilities:

  • Resolving low-value outstanding parking charges from individuals
  • Predominantly dealing with inbound calls with first call resolution
  • Managing difficult conversations in a sensitive and professional manner
  • Entering accurate records of customer interactions
  • Following processes and guidelines to deliver great service
  • Achieving personal and team targets in a contact center environment
  • Day-to-day handling of multi-channel communication

Requirements:

  • Driven and self-motivated candidates
  • Excellent telephone manners with the ability to positively resolve situations
  • Confident in your ability to achieve realistic targets and benefit financially
  • Strong work ethic and happy to work on your own initiative
  • In it for the long term and progression

What We Offer:

  • Salary: £24,000 to £26,000 (OTE £30-35k+)
  • Hours: 37.5 hours a week between 8:30am and 7pm on a rota
  • Start Date: Ad hoc

We are looking for a skilled Debt Recovery Advisor to join our team. If you are a driven and self-motivated individual with excellent telephone manners, we encourage you to apply.