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Technical Deployment Engineer

2 months ago

Enfield Town, Greater London, United Kingdom Service Care Solutions - Social Work Full time
Job Title: End User Deployment Engineer

**Job Summary:**

We are seeking a skilled End User Deployment Engineer to join our team at Service Care Solutions - Social Work. As an End User Deployment Engineer, you will play a key role in supporting our IT infrastructure and ensuring the effective delivery of IT services to our clients.

Key Responsibilities:

  • IT Support and Deployment: Provide day-to-day IT support for End User Computing, ensuring effective and timely resolution of incidents and requests.
  • Technical Troubleshooting: Perform troubleshooting, support, and administration of Windows operating systems, Active Directory, and other relevant tools and platforms.
  • Equipment Management: Manage IT equipment and components, including peripherals, laptops, tablets, and mobile devices across various operating systems (Windows 10/11, iOS, and Android).
  • Service Level Agreements: Adhere to service level agreements and utilize ticket handling tools such as Service Now.
  • Customer Service: Provide excellent customer service with strong communication skills, both written and verbal, and demonstrate adaptability and empathy in both remote and face-to-face interactions.
  • Travel Requirements: Travel across the borough to support various sites, requiring a full manual driver's license.

Essential Requirements:

  1. Minimum of 12 months experience in delivering IT support within an End User Computing or IT Support team.
  2. Technical proficiency with IT equipment and components, including peripherals, laptops, tablets, and mobile devices across multiple platforms.
  3. Experience in troubleshooting and administering Windows operating systems, Active Directory, Intune Autopilot, and SCCM.
  4. Proven ability to work with service level agreements and ticket handling systems such as Service Now.
  5. Strong customer service skills with effective communication and problem-solving abilities.
  6. Full Manual Driver's License for supporting various LBE sites across the borough.
  7. Desirable: Experience in a local government environment.
  8. ITIL Foundation or equivalent certification is advantageous.