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Events & Groups Coordinator

2 months ago

Manchester, United Kingdom Marriott Manchester Victoria and Albert Hotel Full time

About Us

Marriott Manchester Victoria and Albert Hotel is a striking Grade II listed building in the vibrant Spinningfields District, offering 148 stylish hotel rooms and suites with modern amenities. The V&A is home to Chop & Plant, our casual drinking and dining destination, offering a blend of Chop House classics and plant-based dishes with a focus on local produce and sustainability. We have flexible event spaces, including an outdoor terrace, small boardrooms, and banqueting for up to 200 people.

Our highest priority is making you feel as welcome as our guests. We want you to know you're important to us and that you'll make an impact in your role, and for that, you'll be appreciated and valued.

Benefits
  • Meals & refreshments on duty
  • Uniforms
  • Bike to work scheme
  • Performance-based incentives
  • Learning and development opportunities
  • Accommodation and food & beverage discounts across 7,300 Marriott hotels worldwide
  • Recognition programmes
What You Will Be Doing

You will be responsible for the accurate administration and control of all Meetings, Events, Weddings & Group accommodation bookings for the hotel. This includes:

  • Taking enquiries for Meetings, Events, Weddings & Groups and converting them into sales.
  • Actively seeking to interact with existing, potential, and new clients by conducting show rounds and participating in fam trips.
  • Adhering to the policy regarding the enquiry handling and issuing and return of contracts.
  • Ensuring that all Meetings, Events, Weddings & Groups files are kept updated.
  • Maintaining good diary management to maximize on all sales opportunities.
  • Coordinating and finalizing all final details, payments, and requests prior to events taking place.
  • Adhering to all company credit policies to ensure that all revenue expected will be received.
  • Maximising room hire potential throughout the year through a targeted seasonal approach.
  • Identifying new business leads which can be passed on to the Director of Sales.
  • Ensuring a high level of product knowledge of this hotel and competitor activities.
  • Communicating to the Events Manager any information that may impact profitability.
  • Following up with guests to determine satisfaction, in order to measure results and establish strategies for improvement.
What We Are Looking For

We are seeking a highly motivated and organized individual with a passion for delivering exceptional customer service. You will have:

  • Proven experience in event planning or coordination.
  • Excellent communication and interpersonal skills.
  • Strong organizational and time management abilities.
  • A proactive and results-oriented approach.