Technical Support Officer

3 days ago

Reading, Reading, United Kingdom Service Care Solutions - Housing Full time
{"title": "Technical Support Officer", "subtitle": "Provide high-quality information and support to internal and external customers", "content": "

We are seeking a dedicated Technical Support Officer to join our client\u2019s Housing Property Services team. This role offers an exciting opportunity to be part of a dynamic environment, providing excellent customer service through telephone, face-to-face, and written communication.

Key Responsibilities:

  • Deliver exceptional customer service, ensuring all enquiries are handled professionally and promptly.
  • Process and manage work orders and job tickets from receipt through to job closure and invoicing.
  • Provide administrative and technical support to the surveying team, including minute-taking and maintaining accurate records.
  • Liaise with contractors, tenants, and other stakeholders to ensure that housing repairs and maintenance tasks are completed efficiently.
  • Create and maintain written documents, letters, and technical reports as required.
  • Support in the preparation of PowerPoint presentations and Excel spreadsheets for performance monitoring and reporting.
  • Assist in the training of new staff and provide guidance to other team members.
  • Manage database records and ensure data integrity, handling sensitive information with confidentiality.

Requirements:

  • Competent literacy and numeracy skills, with the ability to compose professional correspondence.
  • Prior experience in large-scale data entry, administration, and customer service.
  • Proficiency in using IT systems to update databases and produce reports.
  • Strong organisational skills with the ability to meet deadlines and handle multiple tasks simultaneously.
  • Call Handling/Customer Service Experience
", "requirements": "

Competent literacy and numeracy skills, with the ability to compose professional correspondence.

Prior experience in large-scale data entry, administration, and customer service.

Proficiency in using IT systems to update databases and produce reports.

Strong organisational skills with the ability to meet deadlines and handle multiple tasks simultaneously.

Call Handling/Customer Service Experience

", "contact": "If you require any additional information regarding the position, please contact David at Service Care Solutions."}

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