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Client Engagement Coordinator

2 months ago


Coventry, Coventry, United Kingdom Octopus Energy Full time

Join Our Team as a Client Engagement Coordinator

We are thrilled to present an opportunity to become a vital member of our dynamic team at Octopus Energy. In the role of Client Engagement Coordinator, you will play a crucial part in fostering relationships with potential customers. Your exceptional communication skills and ability to connect with people will be key to our success.

Your Responsibilities

  • Act as the initial point of contact for prospective clients reaching out to Octopus Energy.
  • Engage with potential and existing customers, providing them with comprehensive information about our offerings in a warm and approachable manner.
  • Deliver outstanding customer service, ensuring that each interaction is friendly and focused on understanding customer needs.
  • Handle a high volume of inquiries, guiding customers through their journey of discovering our services.
  • Assist clients in selecting the most suitable energy tariff, becoming a knowledgeable resource on our product range.

What We Are Looking For

  • Experience in fast-paced customer service, operations, or sales environments is preferred.
  • Strong communication skills with an emphasis on active listening and attention to detail.
  • A commitment to providing exceptional customer service with integrity and focus.
  • Flexibility in personal style, with a readiness to accept constructive feedback and a desire for continuous improvement.
  • A quick learner who can adapt to various challenges, including assisting existing customers with their accounts.

Why You Will Enjoy Working Here

  • We prioritize transparency regarding compensation and are open to discussing salary expectations during the recruitment process.
  • At Octopus Energy, we cultivate a unique culture that encourages innovation and autonomy, allowing our team members to thrive.
  • We value your contributions and offer perks that genuinely matter to you.
  • Our commitment to diversity and inclusion ensures that everyone has equal opportunities to succeed.

If you resonate with our values and are eager to learn more about this opportunity, we encourage you to reach out. We are dedicated to providing an environment where you can flourish and unleash your potential.