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Senior Operations Coordinator

3 months ago

Lancing, West Sussex, United Kingdom Equiniti Full time

Position Overview

We are seeking a Management Level professional to thrive in our dynamic and fast-paced organization. The successful candidate will possess strong technical skills and the ability to manage a variety of essential services efficiently. Adaptability and a readiness to embrace new challenges are key attributes for this role.

Key Responsibilities

  • Oversee the seamless execution of daily operations while achieving critical deadlines within established service level agreements (SLAs)
  • Effectively manage daily tasks with variable resources aligned with team objectives
  • Analyze client directives and deliver clear, constructive guidance
  • Conduct root cause analysis to identify and resolve issues, preventing future occurrences
  • Establish controls to mitigate risks associated with service delivery
  • Compile and present data and reports to senior leadership and stakeholders
  • Stay informed on products, procedures, and industry best practices
  • Engage in continuous improvement efforts
  • Prepare client invoicing and reporting
  • Facilitate service meetings to communicate priorities and potential risks to management
  • Participate in relevant training programs to enhance professional skills

Employee Benefits

  • Pension Scheme - Company matches contributions up to 10%
  • Long-Term Incentive Program - Potential to share in the company’s success
  • Health and Wellness - Access to Employee Assistance Programs, life insurance, and more
  • Discount Programs - Savings and cashback on various products and services
  • Flexible Benefits - Options to purchase benefits through a flexible plan
  • Leave Entitlement - Generous vacation allowance and volunteer days
  • Recognition Awards - Equiniti ICON award vouchers for exceptional contributions

We are committed to fostering equality and encourage applications from individuals of diverse backgrounds. Please be aware that all employment offers are contingent upon successful pre-employment screening.