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Complaints Resolution Specialist

2 months ago

Yeovil, Somerset, United Kingdom Somerset NHS Foundation Trust Full time
About the Role

We are seeking a highly skilled Complaints Coordinator to join our dynamic team at Somerset NHS Foundation Trust. As a key member of the Patient Experience and Engagement Team, you will play a crucial role in maintaining and enhancing our service quality.

Key Responsibilities
  • Manage the entire lifecycle of complaints, from initial receipt through to resolution, ensuring compassionate engagement with patients and their families.
  • Work closely with clinical and non-clinical teams to ensure a timely and satisfactory outcome.
  • Develop and implement effective strategies to improve patient experience and engagement.
  • Collaborate with the Formal Complaints Manager and Patient Experience and Engagement Data Lead to drive service improvement initiatives.
What We Offer

As an employee of Somerset NHS Foundation Trust, you will benefit from a range of rewards and benefits, including:

  • Competitive salary and benefits package.
  • Opportunities for career progression and professional development.
  • Flexible working arrangements and work-life balance.
  • Access to a range of employee benefits, including pension contributions and annual leave allowance.
About Us

Somerset NHS Foundation Trust is a leading healthcare provider in the South West of England. We are committed to delivering high-quality patient care and improving health outcomes for our community. Our team is dedicated to providing a supportive and inclusive work environment, where employees can thrive and reach their full potential.