Workshop Operations Manager
2 weeks ago
Sytner Leicester is seeking a highly motivated and experienced Workshop Controller to contribute to the success of our dynamic workshop environment.
We are dedicated to providing an exceptional customer experience, achieved through a team of skilled professionals supported by industry-leading training and development opportunities. As part of the Sytner Group, we prioritize your long-term career growth within our organization.
In this role, you will oversee the daily operations of a high-volume prestige workshop, ensuring efficient workflow and adherence to quality standards. Your responsibilities will encompass managing repairs, coordinating with technicians, and delivering outstanding customer service. A proven track record in a similar position is highly desirable.
Key Responsibilities:
- Supervise and coordinate workshop activities to maximize productivity and efficiency.
- Ensure timely completion of repairs, adhering to manufacturer specifications and quality standards.
- Manage customer interactions, providing clear communication and updates throughout the repair process.
- Collaborate with technicians to resolve technical issues and optimize workflow.
- Maintain accurate records and documentation related to repairs and customer service.
Ideal Candidate Profile:
- Proven experience as a Workshop Controller or similar role in a high-volume automotive environment.
- Strong understanding of automotive repair procedures and industry best practices.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work effectively under pressure and meet deadlines.
- Passion for delivering exceptional customer service and exceeding expectations.
Sytner Group offers a competitive remuneration package and an opportunity to join a leading automotive organization committed to employee development and growth.
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