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Customer Service Representative

2 months ago

London, Greater London, United Kingdom Virgin Atlantic Full time

Customer Service Representative - Evening Shift

Position Overview

Compensation: 24,710 plus additional shift compensation and benefits such as generous travel perks

Work Schedule: Full Time, 37.5 hours per week, available Monday through Sunday

Shift Timing: Evenings from 16:00 to 01:00

Work Environment: Hybrid model with two days per week in the office after completing a training program

Employment Type: Permanent

Overview

Are you eager to deliver outstanding customer service within a prestigious organization? Virgin Atlantic is on the lookout for dedicated individuals to enhance our customer service team.

You'll tackle every challenge with enthusiasm, while discovering exciting products and services that captivate our customers. We encourage you to infuse your unique style, creating memorable experiences that exceed expectations.

Our team is integral to our achievements. We offer exceptional training and mentorship to help you thrive and reach your full potential. In fact, many of our leaders began their careers in this role. Embark on an extraordinary journey with Virgin Atlantic.

Daily Responsibilities

  • Handling incoming calls from prospective customers, assisting with flight bookings, addressing inquiries, and engaging with frequent travelers
  • Providing customers with seamless, memorable experiences, offering guidance to help them select the ideal products that meet their needs
  • Maintaining high attention to detail and delivering accurate information to minimize follow-up inquiries
  • Enhancing revenue opportunities by understanding customer needs and suggesting relevant products

We have adapted our working methods significantly, utilizing virtual meetings and home office setups. However, we also recognize the value of having colleagues nearby for support, especially during your initial phase. Therefore, we provide a flexible balance between remote and office-based work after completing your training.

Candidate Profile

As our customers reach out from various time zones, we operate around the clock, every day of the year.

Are you the right fit? Consider the following:

  • Demonstrated experience in a customer service role, ideally with some sales exposure
  • Strong communication and interpersonal skills, with the ability to foster positive relationships with customers
  • Capacity to perform under pressure and manage challenging situations with grace and understanding
  • Excellent problem-solving abilities and quick thinking
  • Intermediate proficiency in using computer systems and navigating various software applications

If you are driven, customer-oriented, and excel in a dynamic environment, this opportunity is for you. Become part of Virgin Atlantic and strive to deliver exceptional customer service.

Embrace Diversity

Our customers come from diverse backgrounds, and so do our employees. We are proud to be an equal opportunity employer and actively encourage applications from all demographics. At Virgin Atlantic, we believe everyone can make a difference, regardless of age, gender, identity, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate diversity and foster an inclusive environment where everyone can thrive.

To ensure your journey with us is accessible and tailored to your needs, we invite you to communicate any specific requirements you may have during the application process. We are here to support you throughout your recruitment journey.