Cleaning Operations Manager
1 month ago
Job Summary
We are seeking a highly organized and experienced Cleaning Operations Manager to join our team at OCS Group. As a key member of our cleaning services team, you will be responsible for managing the cleaning operations and ensuring that our clients receive exceptional service.
Main Responsibilities
- Manage the cleaning operations, including planning work schedules, preparing material orders, and managing absences.
- Supervise, train, motivate, discipline, and ensure the safety and general welfare of staff in accordance with OCS policies, procedures, and training guidelines.
- Provide leadership, direction, and delegation to staff.
- Be responsible and accountable for overall day-to-day operations of the OCS team.
- Ensure suitable cover for absences is maintained across the shift to ensure service meets its contractual requirement.
- Manage annual leave requests for your team with the Mobile Cleaning Supervisor.
- Carry out return to work interviews with staff.
- Collate and coordinate the information required for the Mobile Cleaning Supervisor, e.g., material orders, time sheets; ensuring the information is provided in a timely manner.
- Enthusiastically support, actively promote, and demonstrate superior customer service in accordance with the company standards.
Requirements
- GCSE level grade C and above.
- Supervisory experience in managing teams.
- Proven experience of improving team performance.
- Good PC skills.
- Cleaning experience within an educational setting.
Personal Characteristics/Attributes
- Strong character with a no-nonsense approach.
- Proactive, organized, structured, and reliable.
- Individual with aspirations to learn key career-developing skills.
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