Head of Customer Success

2 days ago


Brighton, Brighton and Hove, United Kingdom IT Recruitment Solutions Full time
Job Title: Head of Customer Success

We are seeking an experienced Head of Customer Success to join our team at IT Recruitment Solutions. As a key member of our organization, you will be responsible for building and leading a global customer success team, implementing best practices, and driving customer satisfaction.

Key Responsibilities:

  • Develop and execute a customer success strategy to drive customer retention and growth
  • Build and lead a high-performing customer success team, including hiring, training, and development
  • Collaborate with cross-functional teams to ensure seamless customer onboarding and support
  • Identify and prioritize customer needs, developing targeted solutions to drive customer satisfaction and loyalty
  • Develop and maintain key customer relationships, ensuring exceptional customer experience

Requirements:

  • Proven experience in customer success leadership, with a track record of driving customer growth and retention
  • Strong leadership and team management skills, with the ability to build and lead high-performing teams
  • Excellent communication and interpersonal skills, with the ability to collaborate with cross-functional teams
  • Strong analytical and problem-solving skills, with the ability to identify and prioritize customer needs
  • Experience working in a B2B SaaS/enterprise software environment, with a strong understanding of complex technologies

What We Offer:

  • Competitive salary up to £100,000
  • 100% remote work option, with the flexibility to work from anywhere in the UK
  • 25+ days' holiday, flexible working hours, and a strong focus on wellbeing and work-life balance
  • Medical and life insurance, plus a range of other benefits
  • A thriving company with an excellent global client base, and a commitment to innovation and growth

We are an equal opportunities employer, and welcome applications from diverse candidates. If you are a motivated and experienced customer success professional, please submit your CV to Rob Goffin at IT Recruitment Solutions.



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