Associate Director of Enterprise Service Management

5 hours ago


Cardiff, Cardiff, United Kingdom Yolk Recruitment Full time
The Opportunity

Digital Health and Care Wales (DHCW) is a pioneering organisation that provides world-leading digital services, empowering people to live healthier lives and transforming health and care for everyone in Wales. As a leading player in the health tech sector, DHCW is committed to innovation and excellence, and we're seeking an exceptional Associate Director of Enterprise Service Management to join our team.

The Role

You will be responsible for leading the development of our Service Management function, driving the implementation of robust and effective processes, and ensuring the delivery of high-quality software products. Your expertise will be instrumental in guiding our team through a period of change, and you will be expected to deputise for executives in board meetings as needed.

Requirements

To be successful in this role, you will need to have extensive experience leading Service Management in a complex organisation, with a proven track record of building and maturing internal ITSM structures and processes. You will be a strong leader, with excellent communication and stakeholder management skills, and a deep understanding of ITSM best practices and efficiencies.

Reward

We offer a competitive salary of up to £97,000, 28 days annual leave, and a range of benefits, including flexible working, professional development opportunities, and an NHS pension. If you're passionate about delivering exceptional service and leading a high-performing team, we'd love to hear from you.



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