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Technical Support Specialist

2 months ago

Spalding, Lincolnshire, United Kingdom Reed Technology Full time
Job Description

We are seeking a highly skilled Technical Support Specialist to join our dynamic team at Reed Technology. As a key member of our support team, you will be responsible for providing exceptional technical support to our diverse range of clients, including government, defence, commercial, industrial, healthcare, and educational organisations.

Key Responsibilities:
  • Provide remote and field-based technical support to end users and installers, ensuring timely and effective resolution of complex issues.
  • Investigate and resolve technical issues with hardware, software, and web-based client software, utilizing test equipment and detailed analysis of system-generated log files.
  • Deliver remote systems training as required, ensuring clients have the necessary skills to utilize our products effectively.
  • Work closely with our development and engineering teams, raising software bug tickets and detailing investigations and findings.
Requirements:
  • Proven experience in technical systems, including electronics, IT, telecoms, or security systems.
  • Strong problem-solving skills and a proactive approach to learning.
  • Ability to work independently and as part of a team, with excellent communication and interpersonal skills.
  • Valid Full UK Driver's License and willingness to travel nationally, including overnight stays.
Benefits:
  • Competitive salary with potential for overtime.
  • Opportunities for national travel and career progression within the organisation.
  • Clear career structure and opportunities for professional growth.