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Team Leader

2 months ago

Northampton, Northamptonshire, United Kingdom Mecca Bingo Full time
About the Role

We are seeking a highly motivated and experienced Team Leader to join our Food & Beverage team at Mecca Bingo. As a Team Leader, you will be responsible for leading a team of staff to deliver exceptional customer service and ensure the smooth operation of our food and beverage services.

Key Responsibilities
  • Lead a team of staff to deliver exceptional customer service and ensure a positive customer experience.
  • Manage the day-to-day operations of the food and beverage services, including inventory management, staff scheduling, and customer feedback.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Collaborate with other departments to ensure seamless service delivery and achieve business objectives.
  • Monitor and control costs, including labor, inventory, and supplies.
  • Provide coaching and training to staff to improve their skills and performance.
  • Conduct regular team meetings and provide feedback to staff.
Requirements
  • Proven experience in a team leadership role, preferably in the hospitality or food service industry.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving and analytical skills.
  • Ability to work flexible hours, including evenings and weekends.
  • High school diploma or equivalent required; degree in hospitality or related field preferred.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for career advancement and professional growth.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.