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Restaurant Team Member

2 months ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom German Doner Kebab Full time
FOH Team Member - Newcastle Upon Tyne, Tyne and Wear

We are seeking a highly motivated and enthusiastic FOH Team Member to join our team at German Doner Kebab in Newcastle Upon Tyne. As a key member of our front-of-house team, you will be responsible for delivering exceptional customer service, ensuring a seamless dining experience for our guests, and contributing to the overall success of our restaurant.

Key Responsibilities:
  • Provide outstanding customer service, ensuring every guest feels welcome and valued.
  • Process orders accurately and efficiently, using our POS system to ensure seamless service.
  • Deliver orders to the kitchen and assist in preparing and packing food and beverages.
  • Ensure all guest areas are clean, sanitary, and tidy, maintaining a high standard of presentation.
  • Work collaboratively with the kitchen team to ensure efficient service and high-quality food.
  • Upsell and promote additional food items to enhance the guest experience and increase sales.
  • Process sales, provide guests with receipts, and deliver food in a timely manner.
  • Answer the telephone and deal with guest enquiries in a professional and courteous manner.
  • Assemble and package orders to brand standards, ensuring accuracy and presentation.
Requirements:
  • Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and guests.
  • Ability to maintain a clean and smart appearance, adhering to our brand standards.
  • Positive and enthusiastic approach to all tasks, with a focus on delivering exceptional guest service.
  • Ability to adapt to changing business volume levels, with a sense of urgency and flexibility.
  • Knowledge of our menu and allergens, with the ability to provide accurate information to guests.
  • Ability to follow instructions and achieve brand standards, with a focus on delivering exceptional results.
What We Offer:

As a FOH Team Member at German Doner Kebab, you will have the opportunity to develop your skills and knowledge, working in a fast-paced and dynamic environment. We offer a full career pathway, with opportunities for progression and professional growth. Join our team and be part of our success story