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Customer Service and Administration Specialist
2 months ago
We are seeking a highly skilled and experienced Customer Service and Administration Specialist to join our team at TOTAL Deutschland GmbH. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities- Customer Service: Provide timely and effective responses to customer inquiries, resolving issues and concerns in a professional and courteous manner.
- Administration: Manage and maintain accurate records, files, and databases, ensuring compliance with company policies and procedures.
- Communication: Develop and maintain strong relationships with customers, colleagues, and stakeholders, communicating effectively through various channels.
- Problem-Solving: Identify and resolve customer complaints and issues, escalating complex problems to senior team members as needed.
- Process Improvement: Continuously evaluate and improve customer service processes, identifying opportunities for growth and development.
- Experience: Minimum 3 years of experience in a customer-facing role, preferably in a similar industry.
- Skills: Excellent communication, problem-solving, and organizational skills, with the ability to work independently and as part of a team.
- Education: High school diploma or equivalent, with a focus on business, customer service, or a related field.
- Competitive Salary: A competitive salary and benefits package, reflecting your skills and experience.
- Opportunities for Growth: Opportunities for professional growth and development, with a focus on customer service and administration.
- Collaborative Environment: A collaborative and dynamic work environment, with a focus on teamwork and customer satisfaction.
