Welfare Officer

4 weeks ago


London, Greater London, United Kingdom Pergola on the Wharf Full time
About the Role

We are seeking a highly skilled and compassionate Welfare Officer to join our team at Pergola on the Wharf. As a key member of our staff, you will play a vital role in ensuring the safety and well-being of our guests and team members.

Key Responsibilities
  • Monitor guests for signs of vulnerability, including intoxication, unwanted attention, and distress
  • Support the Bar Team after refusal of alcohol sales and escort guests to a safe area
  • Log all interventions in the Welfare Log and report to the duty manager
  • Work closely with the Management Team and security personnel to ensure a safe and secure environment
Requirements
  • Caring and empathetic approach
  • Excellent communication skills
  • Ability to remain calm in high-pressure situations
  • Experience in late-night bars or venues
  • Strong spatial awareness and multitasking skills
What We Offer
  • A supportive and inclusive work environment
  • Opportunities for career growth and development
  • Competitive salary and benefits package
  • 50% discount on food and drink in our venues
Equal Opportunities Employer

Pergola on the Wharf is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to a fair recruitment process and do not require personal details such as name, age, or ethnicity to be considered for a role.


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