Field Installation Technician

1 month ago

Barrow, Cumbria, United Kingdom Substantial Group Full time
Position Title: Field Installation Technician

Reporting To:
Field Operations Manager

Work Schedule:
Full-time, Monday to Saturday, 45 hours per week, 7:30 AM - 5:30 PM
1 Saturday per month compensated as overtime

Compensation:
£28,000 to £34,000 (Dependent on Experience)

Company Overview:

Substantial Group is a dedicated team focused on delivering a dependable, high-speed fibre network directly to customers.

Established with a vision to enhance the UK's digital landscape, we are committed to developing a new FTTP Internet framework across the nation.

Our ethos revolves around exceptional customer service, transparent agreements, and competitive pricing, ensuring that underserved regions are integrated into the digital age.

We empower our team members to take initiative in their roles, promoting personal responsibility and offering numerous opportunities for professional growth.


Role Objective:
The Field Installation Technician will be responsible for establishing fibre connections for clients, ensuring installations are executed correctly while delivering exemplary customer service and maintaining accurate records throughout the day.

Key Duties:
  • Focus primarily on client installations.
  • Execute installations at customer locations, upholding the highest standards of service.
  • Manage assigned tools and company vehicle in accordance with policy.
  • Complete tasks within designated timeframes and oversee daily responsibilities.
  • Adhere to health and safety regulations.
  • Collaborate individually and as part of a team to meet performance targets.

Qualifications and Skills:
  • Previous experience in a similar capacity, particularly within the Openreach Network.
  • Proficient in conducting risk assessments and identifying hazards, with a strong focus on health and safety.
  • Proven experience in a networking engineering setting is preferred.
  • Strong organizational capabilities.
  • Effective communication skills.
  • Physical capability for manual handling tasks.
  • Ability to cultivate positive working relationships with colleagues and clients, demonstrating a strong customer service orientation.
  • A proactive mindset towards enhancing operational efficiencies.

Essential Requirements:
  • Valid UK driving license held for a minimum of 12 months.
  • Relevant certifications such as SA001, SA002, S7, S8 are advantageous.
  • IPAF 1b certification is desirable.
  • NRSWA unit 2 (minimum) is preferred.
  • SMART AWARDS certification is a plus.
  • Experience in telecommunications or related skills is beneficial.

Why Join Us:
  • Equity participation in the company.
  • 25 days of annual leave plus public holidays.
  • Pension scheme with matching contributions up to 8%.
  • Mobile phone allowance.
  • Health care cash plan.
  • Cycle to work scheme.
  • Employee assistance program.
  • Provision of PPE and uniform.
  • IT equipment supplied.
  • Discounts on gym memberships.
  • Retail discounts from well-known brands.
  • Company-sponsored events.
  • Annual bonus potential up to 30% of salary (subject to business discretion).
  • Complimentary broadband service if within our service area, along with friends and family discounts.
  • Life insurance coverage equivalent to four times your basic salary.
  • Referral bonus scheme of £500 for successful colleague referrals.
  • Opportunities for continuous development and long-term career advancement.

Next Steps:
  • Submit your application through our Careers Site or job boards.
  • Our recruitment team will review your application against our essential criteria.
  • You will receive feedback within a few days regarding the next steps.
  • If you do not receive a response within the specified timeframe, feel free to reach out for an update.

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