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Customer Care Specialist

2 months ago

Streatham, Greater London, United Kingdom Peabody Full time
About the Role

We are seeking a highly skilled and dedicated Customer Care Coordinator to join our team at Peabody. As a key member of our customer care team, you will be responsible for providing exceptional customer service and support to our customers throughout the pre-construction phase, handover, and occupation of their homes.

Key Responsibilities
  • Perform pre-move in snagging and de-snagging checks with development colleagues and contractors
  • Conduct home demonstrations and attend contractual end of defects inspections
  • Provide an efficient and effective customer care service from pre-construction to handover and occupation
  • Proactively manage customer relations of all new build properties within your area of responsibility
  • Collaborate with other teams to build meaningful relationships and find creative solutions to issues
Requirements
  • Experience in defects resolution, aftercare, or repairs within social housing or a private background
  • Strong eye for detail to check legal and other documents for accuracy
  • Ability to deliver exceptional customer service and set realistic expectations
  • Knowledge of building regulations and building safety for residential construction
  • Experience in the construction process and project management
What We Offer
  • 30 days' annual holiday plus bank holidays
  • Two additional paid volunteering days each year
  • Family friendly policies
  • Flexible benefits scheme
  • Up to 10% pension contribution matched 1:1