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IT Service Delivery Lead for Wealth Management
2 months ago
About SS&C Technologies Holdings
SS&C Technologies Holdings is a leading global provider of investment and financial software-enabled services. We serve over 55 million investors worldwide, supporting asset managers, financial advisors, wealth managers, banks, and insurance companies across various distribution channels.
About Global Investor and Distribution Solutions (GIDS)
GIDS is a business unit within SS&C that specializes in delivering global omni-channel investor servicing. This includes contact center operations and digital services designed to enhance the client experience.
The Role: IT Service Delivery Lead for Wealth Management
We are seeking an experienced IT Service Delivery Lead to join our team and play a crucial role in ensuring exceptional client service within the Wealth Management sector. You will be responsible for managing relationships with key IT contacts and business leaders, fostering effective communication, and delivering high-quality technology solutions that meet client expectations.
Your Responsibilities
- Client Focus: Manage communication with SS&C's Wealth clients on behalf of the IT group, covering core disciplines such as Incident, Problem, Change, and Release Management. Ensure client-specific requirements are understood and that IT services consistently meet their expectations.
- Service Delivery Excellence: Deliver management information through regular reporting and service review meetings. Identify opportunities for service improvement and respond proactively to client feedback. Actively collaborate with IT peers to promote a client-centric approach and deliver exceptional customer experiences.
- Business Partnership: Partner with IT and Business leaders to define and maintain standards and working practices within the Wealth Management unit. Act as an escalation point for issues impacting the business. Share updates on IT initiatives and support the delivery of the overall IT strategy within the business.
- Strategic Alignment: Collaborate with the business in developing the strategic direction for the SS&C Life & Pension business in Ireland. Effectively plan service delivery to ensure all activities directly contribute to providing high-quality services and meeting client expectations (both internal and external).
Your Experience and Skills
- Proven experience in Client Relationship Management or IT Service Management.
- Demonstrated ability to work effectively across organizational boundaries to deliver exceptional results for clients and the business.
- Knowledge of technology best practices and industry standards.
- Strong communication skills: Ability to translate complex technical information into clear and concise updates for clients and stakeholders.
- Problem-solving and analytical thinking abilities.
- Ability to thrive in a dynamic environment and adapt to continuous change.
