Building Officer

24 hours ago

Bournemouth, Bournemouth, United Kingdom SNG Formerly Sovereign Housing Association Full time
Full Time Income Officer

We are seeking a highly skilled and experienced Full Time Income Officer to join our Customer Accounts team in Christchurch, covering the Christchurch and Southampton areas. As an Income Officer, you will play a crucial role in delivering a comprehensive rent and service charge collection service across the region.

Key Responsibilities:
  • Negotiate payment arrangements with customers to ensure timely payment of rent and service charges.
  • Provide welfare benefit and money advice to customers to help them manage their finances effectively.
  • Prepare applications for court to recover outstanding debts.
  • Monitor customer accounts for all tenures to identify potential issues and take proactive measures to resolve them.
  • Engage with external agencies such as local authorities to resolve customer issues and ensure compliance with regulations.
  • Manage evictions in accordance with company policies and procedures.
Requirements:
  • Experience in income management or debt recovery/collection with a proven track record of success.
  • Knowledge and experience of social housing, home ownership, or the private rented sector to understand the complexities of each tenure.
  • Excellent customer service skills to build strong relationships with customers and resolve issues effectively.
  • A working knowledge of welfare benefits to provide accurate advice and support to customers.
  • Self-motivation and a proactive approach to work independently with minimal supervision.
  • Effective decision-making skills to prioritize tasks and make informed decisions.
What We Offer:
  • GBP450 yearly flexible benefit pot to use against benefits of your choice.
  • Flexible working to balance work and personal life.
  • 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days).
  • A chance to buy or sell holiday as part of our flexible benefits package.
  • A generous pension scheme matching up to 12%.
  • Life cover as soon as you join us.
  • Recognition scheme where you can be gifted retail vouchers.
  • Wellbeing discounts including Gym Memberships.
  • A wide selection of other benefits available.

About SNG

SNG provides 84,000 homes across the south and south west of England and the Isle of Wight. We build homes, provide great services, but also invest in long-term sustainability, creating great places to live in partnership with our residents.

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