Front of House Team Lead

2 weeks ago

Settle, North Yorkshire, United Kingdom Loungers Full time
About the Role

We are seeking a highly motivated and experienced Front of House Supervisor to join our team at Loungers. As a key member of our management team, you will be responsible for delivering exceptional customer service and leading a team of front of house staff to ensure a seamless dining experience for our customers.

Key Responsibilities
  • Lead from the front, setting the pace high for the team to ensure excellent customer service and a high level of efficiency.
  • Support the management team in maintaining the highest standards of customer service and ensuring that all staff are trained to deliver exceptional service.
  • Manage and motivate a team of front of house staff, providing coaching and guidance to ensure they are equipped to handle customer queries and concerns.
  • Monitor and control labor costs, ensuring that the team is working efficiently and effectively.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Work closely with the kitchen team to ensure seamless communication and coordination.
  • Manage and resolve customer complaints in a professional and courteous manner.
What We Offer
  • Tips shared equally across the team, based on hours worked.
  • Paid breaks.
  • Staff food on every shift, regardless of hours worked.
  • 50% discount on food in all of our brands from day one.
  • 28 days holiday (inclusive of Bank Holidays) pro rata.
  • Competitions and incentives.
  • Christmas and Boxing Day off.
  • The best staff party - Loungefest.
  • Emotional and practical support via the Licenced Trade Charity.
  • Power over your pay with Wagestream.
  • Company pension scheme.
  • Long service awards.
  • Great opportunity for personal development and career progression in a fast-growing business.
Requirements
  • You are probably an existing Supervisor, Team Leader or an epic front of house team member ready to take their first step into management with a background in restaurants, bars, cafés, or coffee shops.
  • You will have experience of working in a bar environment with serving freshly made food and drinks preparation.
  • A natural talent and passion for hospitality.
  • Extremely driven and relentless at overcoming challenges or obstacles.
  • Good literacy skills alongside excellent attention to detail to support reporting on KPIs.
  • Good communication skills with the ability to build rapport and trust.
  • Self-motivator working at pace with limited supervision whilst adhering to pressure and timescales.
  • Strong knowledge of best practice in the following areas: sales building, sales and labor forecasts, paperwork and reporting, recruitment and HR, and NPS.

  • Customer Team Leader

    2 weeks ago

    Settle, North Yorkshire, United Kingdom CO-OP Full time

    Closing date: 11-09-2024 Customer Team Leader Location: Market Square, Settle, BD24 9EJ Pay: £13.32 per hour Contract: 21 hours per week + regular overtime, permanent, part time Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview Full, paid...

  • Food and Beverage Team Leader

    1 week ago

    Settle, North Yorkshire, United Kingdom The Golden Lion Full time

    Job Summary:We are seeking a highly motivated and experienced Food and Beverage Team Leader to join our team at The Golden Lion. As a key member of our hospitality team, you will be responsible for leading a shift, ensuring exceptional customer service, and supporting the smooth operation of our food and beverage department.Key Responsibilities:Serving and...

  • Food and Beverage Team Leader

    1 week ago

    Settle, North Yorkshire, United Kingdom The Golden Lion Full time

    Job Summary:We are seeking a highly motivated and experienced Food and Beverage Team Leader to join our team at The Golden Lion. As a key member of our hospitality team, you will be responsible for leading a shift, ensuring exceptional customer service, and supporting the smooth operation of our food and beverage department.Key Responsibilities:Serving and...

  • Food and Beverage Team Leader

    1 week ago

    Settle, North Yorkshire, United Kingdom The Golden Lion Full time

    About the RoleWe are seeking a highly motivated and experienced Food and Beverage Team Leader to join our team at The Golden Lion. As a key member of our hospitality team, you will be responsible for leading a shift, ensuring exceptional customer service, and supporting the smooth operation of our food and beverage department.Key ResponsibilitiesServing Food...

  • Food and Beverage Team Leader

    1 week ago

    Settle, North Yorkshire, United Kingdom The Golden Lion Full time

    About the RoleWe are seeking a highly motivated and experienced Food and Beverage Team Leader to join our team at The Golden Lion. As a key member of our hospitality team, you will be responsible for leading a shift, ensuring exceptional customer service, and supporting the smooth operation of our food and beverage department.Key ResponsibilitiesServing Food...

  • Customer Service Representative

    3 days ago

    Settle, North Yorkshire, United Kingdom Booths Full time

    About BoothsBooths is a family-run business with a rich history dating back to 1847. We pride ourselves on being a caring and supportive family, where every team member feels valued and special.Our DreamWe aim to be loved by our customers for inspiring and nourishing their desire for excellent food and drink. We believe in buying, making, selling, and...

  • Customer Service Representative

    3 days ago

    Settle, North Yorkshire, United Kingdom Booths Full time

    About BoothsBooths is a family-run business with a rich history dating back to 1847. We pride ourselves on being a caring and supportive family, where every team member feels valued and special.Our DreamWe aim to be loved by our customers for inspiring and nourishing their desire for excellent food and drink. We believe in buying, making, selling, and...

  • Customer Service Representative

    10 hours ago

    Settle, North Yorkshire, United Kingdom Booths Full time

    About BoothsBooths is a family-run business with a rich history dating back to 1847. We pride ourselves on being a caring and supportive family, where every team member feels valued and special.Our DreamWe aim to be loved by our customers for inspiring and nourishing their desire for excellent food and drink. We believe in buying, making, selling, and...

  • Customer Service Representative

    8 hours ago

    Settle, North Yorkshire, United Kingdom Booths Full time

    About BoothsBooths is a family-run business with a rich history dating back to 1847. We pride ourselves on being a caring and supportive family, where every team member feels valued and special.Our DreamWe aim to be loved by our customers for inspiring and nourishing their desire for excellent food and drink. We believe in buying, making, selling, and...

  • Customer Service Representative

    1 week ago

    Settle, North Yorkshire, United Kingdom Booths Full time

    About BoothsBooths is a family-run business with a rich history dating back to 1847. We pride ourselves on being a caring and supportive family, where every team member feels valued and special.Our DreamWe aim to be loved by our customers for inspiring and nourishing their desire for excellent food and drink. We believe in buying, making, selling, and...

  • Customer Service Representative

    1 week ago

    Settle, North Yorkshire, United Kingdom Booths Full time

    About BoothsBooths is a family-run business with a rich history dating back to 1847. We pride ourselves on being a caring and supportive family, where every team member feels valued and special.Our DreamWe aim to be loved by our customers for inspiring and nourishing their desire for excellent food and drink. We believe in buying, making, selling, and...

  • Executive Director

    2 days ago

    Settle, North Yorkshire, United Kingdom RedCat Pubs Full time

    Lead Our Team at The Cock InnWe're seeking a seasoned Executive Director to spearhead our operations at The Cock Inn, a premium pub nestled in the heart of the Peak District.This stunning countryside pub is part of our esteemed Red Cat Pub Company, offering a chef-led seasonal menu and a cozy, traditional bar experience.As Operations Manager, you'll be...

  • Executive Director

    2 days ago

    Settle, North Yorkshire, United Kingdom RedCat Pubs Full time

    Lead Our Team at The Cock InnWe're seeking a seasoned Executive Director to spearhead our operations at The Cock Inn, a premium pub nestled in the heart of the Peak District.This stunning countryside pub is part of our esteemed Red Cat Pub Company, offering a chef-led seasonal menu and a cozy, traditional bar experience.As Operations Manager, you'll be...

  • Executive Director

    1 week ago

    Settle, North Yorkshire, United Kingdom RedCat Pubs Full time

    We're seeking a seasoned Executive Director to lead our RedCat Pubs team at The Cock Inn. This premium pub is one of our flagship sites, offering a unique dining experience in the heart of the countryside.

  • Executive Director

    1 week ago

    Settle, North Yorkshire, United Kingdom RedCat Pubs Full time

    We're seeking a seasoned Executive Director to lead our RedCat Pubs team at The Cock Inn. This premium pub is one of our flagship sites, offering a unique dining experience in the heart of the countryside.

  • Mechanical and Electrical Engineer

    2 weeks ago

    Settle, North Yorkshire, United Kingdom Arla Foods Plc Full time

    Job SummaryWe are seeking a skilled Maintenance Engineer to join our team at Arla Foods Plc. As a key member of our maintenance team, you will play a vital role in ensuring the smooth operation of our production facilities.Key ResponsibilitiesPerform routine maintenance tasks to prevent equipment breakdowns and ensure optimal production levels.Conduct...

  • Production Maintenance Specialist

    2 weeks ago

    Settle, North Yorkshire, United Kingdom Arla Foods Plc Full time

    Job SummaryWe are seeking a skilled Maintenance Engineer to join our team at Arla Foods Plc. As a key member of our maintenance team, you will play a vital role in ensuring the smooth operation of our production facilities.Key ResponsibilitiesPerform routine maintenance tasks to prevent equipment breakdowns and ensure optimal production levelsLead...

  • Quality Assurance Specialist

    2 weeks ago

    Settle, North Yorkshire, United Kingdom Arla Foods Full time

    About the Role:Arla Foods is seeking a highly skilled and experienced Quality Assurance Specialist to join our team at our Settle Creamery in North Yorkshire.Key Responsibilities:Ensure the site's quality and food safety systems are compliant with regulatory requirements and industry standards.Develop and implement quality and food safety procedures to drive...

  • Maintenance Engineer

    1 week ago

    Settle, North Yorkshire, United Kingdom Arla foods Full time

    About Arla FoodsArla Foods is a leading dairy company with a strong commitment to sustainability and innovation. As a Maintenance Engineer, you will play a vital role in ensuring the smooth operation of our production facilities.Key ResponsibilitiesPerform routine maintenance tasks on equipment, including milk pasteurization, homogenization, and packaging...

  • Maintenance Engineer

    1 week ago

    Settle, North Yorkshire, United Kingdom Arla foods Full time

    About Arla FoodsArla Foods is a leading dairy company with a strong commitment to sustainability and innovation. As a Maintenance Engineer, you will play a vital role in ensuring the smooth operation of our production facilities.Key ResponsibilitiesPerform routine maintenance tasks on equipment, including milk pasteurization, homogenization, and packaging...