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Customer Service Team Lead
2 months ago
Job Summary:
We are seeking a highly motivated and experienced Supervisor to join our team at JD Group. As a Supervisor, you will play a key role in leading and managing a team of retail store staff to deliver exceptional customer service and drive sales growth.
Key Responsibilities:
- Lead and motivate a high-performing team of retail store staff to achieve sales targets and deliver exceptional customer service.
- Support the Store Manager in implementing store strategies and initiatives to drive sales growth and improve customer satisfaction.
- Develop and implement training programs to enhance the skills and knowledge of retail store staff.
- Monitor and control store operations, including inventory management, visual merchandising, and loss prevention.
- Collaborate with the Store Manager to achieve business objectives and drive store performance.
- Provide coaching and feedback to retail store staff to improve their performance and achieve their full potential.
Requirements:
- At least 1 year of experience in a supervisory or management role in a retail environment.
- Proven track record of delivering exceptional customer service and driving sales growth.
- Strong leadership and communication skills, with the ability to motivate and inspire a team.
- Ability to work effectively in a fast-paced environment and prioritize multiple tasks and responsibilities.
- Knowledge of retail operations, including inventory management, visual merchandising, and loss prevention.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career advancement and professional development.
- A dynamic and supportive work environment.
- A comprehensive training program to enhance your skills and knowledge.
